Cannot refund CC payment from Invoice

Let me help you process a refund in QuickBooks, Mark12262.

Processing a refund is based on various scenarios. If the customer isn't satisfied with the service, you can use the Refund receipt or Give refund option to return the item or the service.

Here are the steps you can follow to accomplish this task.

1. Click + New.
2. Select Refund receipt or Give refund.
3. From  the Customer ▼ drop-down, then select the customer you want to refund.
4. From the Refund From ▼ drop-down, then select the bank you deposited the payment for the invoice to.
5. Add all products or services the customer returned in the Product/Service column.
6. Make sure to fill the date, quantity, rate, amount, sales tax, and other fields accordingly, then click Save and close.
7. If you want to give a partial refund, only add the items or amount you want to refund.

If the customer wants a full amount or credit, please browse this article for the detailed steps: Record a customer refund in QuickBooks Online.

If you're using QuickBooks Payments, you can use this article: Refund transactions in QuickBooks Payments. It has instructions to help you through the process of returning the amount to the customer.

Wants to know the outstanding balances of your customers? You can always run the Accounts Receivable Aging report to see how much are still due, and how long they’re past due.

Get back to me if there's anything else I can help you with processing a refund in QuickBooks. It's always my pleasure to assist you.