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qvander
May 15, 2024
Question

cant close merchant account

  • May 15, 2024
  • 1 reply
  • 0 views

anyone else have issues closing and old merchant account that does not have the close account button under profile.  I have wasted 7 days with incompetent support from intuit with the same response over and over...

"
At this moment, we're unable to make any changes to the merchant account. 

Please call in and reference case number to speak with an agent with any questions/concerns.

"

At this point i have no idea what to do and sick of creating tickets.  There is now 5 of them with the same response each time.

1 reply

M
Mark_AG
May 15, 2024

Hello there, @qvander 

 

I understand how challenging it is when you can't close your Merchant account. Rest assured I'm here to assist you in handling that.

 

You've mentioned that you already have contacted our support multiple times. To get updates about the status of your case, I recommend contacting them again. 

 

I'd like to drop this article for you, as you may need this in the future: Common questions about payments deposits in QuickBooks Online.

 

If you have any more questions or need further assistance, don't hesitate to get in touch.

Q
qvanderAuthor
May 15, 2024

Thank you for the response... however as stated in my post I receive nothing but a run around from them and each time its the same process.

 

waste my time...

tell me they need to escalate..

I get a auto response stating that they cant close my merchant account and to contact support.  Which is HOW I GOT THE ESCALATION IN THE FIRST PLACE!!!.. they then close the case so there is no status on it.  Calling back in starts the process all over again with the same dumb 100 questions leading to yet... you guessed it.. another ticket and another escalation.

 

Forced to upgrade to Online and end up with more issues than ever.  

I am beyond frustrated at this point. 

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