Change phone # on merchant account
I need help with a client issue. The bank changed their account # due to suspected fraud. The merchant account needs the bank account number changed. The open to make the change requires a pin sent to their phone number. Their phone number is answered by an auto-switchboard (press 1, press 2, etc.) and therefore we cannot get the pin code to change the bank account. I do not have the menu option to close the merchant account. I have sent in documentation to have the phone number on file changed to a cell number. It has not been done yet. There are payments out in cyberspace that the client cannot get because Intuit will not change the phone number on the account. I am basically at a loss as to what to do. Someone please help with this issue.