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G
ggulley
March 18, 2019
Question

Change vendor ACH bill pay account info

  • March 18, 2019
  • 2 replies
  • 0 views

One of my existing vendors who I pay via ACH in Bill Pay has changed their bank. Where do I change the routing and account numbers for that vendor? 

2 replies

A
Alessandra_B
March 18, 2019

Thank you for posting here in the Community, @ggulley.

 

Let me route you to the correct support to get this addressed immediately.

 

To update your vendor's payment information, you'll need to contact QuickBooks Bill pay Service. They can properly guide you on how to update your vendor's bank information in Online Bill Pay.

 

Feel free to visit us here in the Community if you have other questions about managing your vendors information. I'm always here to help.

M
margareedaville
April 19, 2019

Hello,

I need to do the same, but I'm using BillPay online with Quickbooks online.  I followed your link below, and they sent me to another department, who couldn't help, then transfered me to another department - and I've been on hold for 12 minutes.  

 

Can you direct me to the right place please?

    J
    JanyRoseB
    April 19, 2019

    Hi there, @margareedaville.

     

    Thanks for joining this thread. Allow me to help guide you on how to change the banking info for your Online Bill Pay with QuickBooks Online (QBO).

     

    This isn't the kind of customer service we want you to experience. Part of our job is to provide an excellent customer service in a manner that your experience is marked as outstanding. 

     

    Instead of contacting the customer support, let me go ahead and walk you through on how to change the vendor's banking info by following these steps:

    1. Login to your QuickBooks Online account.
    2. Choose Expenses on the left pane.
    3. Select the Pay Bills Online button.
    4. Under the Manage Vendors tab, find the vendor you want to update the bank account for.
    5. Select Set up bank transfers.
    6.  Enter vendor's bank account info and then select Next.
    7. Enter the following required fields.
    8. Click Save.

    For additional reference, you can check these articles: 

    This will get you on the right track. Please know that I'm just a post away if you have another questions about the BillPay online. Wishing you and your business continued success. 

    M
    Morgan32
    October 30, 2023

    How long does it take for the change??

    I changed the account but the payment is still going to the old account.

     

    I
    IrizA
    October 30, 2023

    Welcome to the Community, Morgan32. Allow me to share my insights. 

     

    In QuickBooks, the earliest days that it would take to process the changes is two business days. Keep in mind that a federal holiday will add one additional day to the processing of your request. 

     

    For more info regarding vendors, you can check out this article: Pay a Vendor. 

     

    Moreover, you can also enter vendor credits and refunds in QuickBooks Online. 

     

    If you have further concerns, you're always welcome to ask. I'm just one post away. 

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