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Grinlor
Oct 24, 2017 4:36 PM UTC
Solved

Changing outgoing Email address

How do I change the outgoing email adress when sending estimates and invoices to clients from the email@intuit.com to my own company email address?

      Dwayne11Answer
      Mar 28, 2018 8:52 PM UTC

      As another note - the "Security" concerns are easily overcome. We are happy to add Intuit IP ranges to our SPF entries in order to prevent emails or IPs getting black listed. The ideal solution would be to allow us to provide an outgoing SMTP server.


      Hello Mlatzel,

       

      Right now there is a QuickBooks Lab that gives you the option to be able to send invoices from Gmail. I've got some more info available on what it does, but it sounds like what you're looking for.

       

      Reach out to me if you have more questions. 

      View in thread

      61 replies

      GrinlorAuthor
      Oct 24, 2017 5:36 PM UTC
      This post has been deleted.

      Can that be added as an urgent update request? I could do it using the desktop version, I don't want my clients getting emails from intiut, they will simply get caught in junk email filters and casue me a horrendous amount of time having to chase invoces and responses. Very unsatisfactory. 

        AliciaRoy
        AliciaRoy
        Oct 24, 2017 8:13 PM UTC

        Hi Grinlor, 

         

        You can enter this as a feature request here: http://feedback.qbo.intuit.com/. This is where the engineers go to find the most requested feedback and gather information for future updates. 

         

        As for the emails being sent to the junk folders, I recommend trying the steps in this article to correct it: https://community.intuit.com/articles/1265667. Instead of doing do_not_reply@intuit.com, you can choose the email@intuit.com that those invoices and estimates are coming from. 

         

        Thanks so much for your time today. 

        GrinlorAuthor
        Oct 24, 2017 8:44 PM UTC

        Hi Alicia

         

        Thanks for getting back to me unfortuntely I dont think you quite understand.

         

        As a business I want to control my brand, not advertise Intuit for free. Unless of course Intuit wants to pay me for every email I send out that inadvertanly ends up advertising they exist when I send an email to every client I have. In turn, multiply that by the amount of clients everyone who uses Intuit has and forgive my sceptisism, but I suspect that's not an accident. I don't want Intuit to appear in any of the emails I send to my clients, I'd like to use my own emails like I could when I used the desktop version, I pay to use Intuits service, not to be the advertiser of it for free. That only happens when I am willing and more than happy to extol the virtues of Intuit because it's a service that does exactly what it's supposed to do, be a service, not an underhanded advertising stream.

          Stay in your Lane
          Mar 9, 2020 7:29 PM UTC

          On Quickbooks Enterprise

           

          Edit; preferences,  send forms, select outlook

            MM7
            May 31, 2018 8:04 PM UTC

            Yes, I agree this is a huge problem for us as well.  We used to receive acknowledgement emails from our clients automated systems whenever we send them an invoice from QB. At one point we stopped receiving these emails and, it's due to this change that intuit made. 

             

            Can you please fix this or provide an alternative? Lot of our large clients use automatic replies to acknowledge they've received invoice from us and, now those emails are not being sent to us...Can you guys atleast forward those emails or implement a better solution and not break an existing feature which was working? 

              AlcaeusF
              AlcaeusF
              May 31, 2018 10:56 PM UTC

              Thank you for dropping by the Community, MM7.

               

              I appreciate you sharing your thoughts about this and I would appreciate if you could send this feedback directly to our product engineers. By doing so, this will help us know what to improve in future updates.

               

              Here's how to send your feedback: http://feedback.qbo.intuit.com/.

               

              If there's anything else I can help you with, please don't hesitate to reach out to me. I'd be happy to help you anytime.

              Integrated 11
              Dec 12, 2022 6:34 PM UTC

              The product engineers already have this information. 

              Please expedite.

              phanomanom
              Jul 4, 2019 5:59 AM UTC
              @Grinlor wrote:

              How do I change the outgoing email adress when sending estimates and invoices to clients from the [email address removed] to my own company email address?

              @Grinlor wrote:

              How do I change the outgoing email adress when sending estimates and invoices to clients from the [email address removed] to my own company email address?

              @Grinlor wrote:

              How do I change the outgoing email adress when sending estimates and invoices to clients from the [email address removed] to my own company email address?

              @Grinlor wrote:

              How do I change the outgoing email adress when sending estimates and invoices to clients from the [email address removed] to my own company email address?

              @Grinlor wrote:

              How do I change the outgoing email adress when sending estimates and invoices to clients from the [email address removed] to my own company email address?

              @Grinlor wrote:

              How do I change the outgoing email adress when sending estimates and invoices to clients from the [email address removed] to my own company email address?

               

                RenjolynC
                RenjolynC
                Jul 4, 2019 7:19 AM UTC

                I'd like to share some information, phanomanom.

                 

                When you send invoices to your customers, they may notice the return email address is listed as quickbooks@notification.intuit.com. This is because QuickBooks Online allows you to see your customer’s activities. I'm including an article that can provide further insight into why customer sees QuickBooks as the sender on your emailed transactions.

                 

                For now, you'll want to try the solution provided by RR11. I'll be sure to forward your request to our Product Development Team. We always update QuickBooks and feedback like yours might be included in the future.

                 

                Please don't hesitate to reply on this thread if there's anything else you need. Thanks.

                skipbales
                Mar 15, 2021 9:38 PM UTC

                I would like to be able to have different default cc or primary email recipients per template.  Sales Order templates need to go to my company order desk.  But when I switch to the Invoice template I don't want a copy to go to them.  They get confused and think it is a new order.

                 

                I am using work arounds like "Patty if you get a copy of this please ignore it".  In case I forget to remove her from the cc list.  Then I remove her name and the reminder each time.  It is two different templates.  I would like the default cc list to include he on the Sales Order Template and not include her on  the Invoice Template.

                Therr are many other uses for template specific email defaults but this one is the most common. 

                BettyJaneB
                BettyJaneB
                Mar 15, 2021 10:52 PM UTC

                I'd like to provide some clarifications regarding adding CC email on your sales forms, @skipbales.

                 

                The default BCC/CC email that you set up in the Send Forms preference will apply to all the sales forms that you'll send in QuickBooks Desktop.

                 

                However, the system allows you to edit manually the CC email section when sending your sales forms to customers. All you have to do is to select the Sales Order that you made and enter the email that needs to receive the copy of the form.

                 

                To do that:

                1. Click on File at the top.
                2. Press on Send forms.
                3. Select the sales order that you want to send.
                4. Enter the email.
                5. Hit on Send Now.

                Please see the screenshot attached for your reference: 

                 

                I can see that being able to have the default cc list be applied per sales forms would be a great help for your business. 

                 

                Know that we're always finding ways to improve the product and cope with your business's needs. I encourage you to visit our Firm of the Future site to be updated with our product road-maps. 

                 

                Reach out to me whatever questions you may have about QuickBooks. I’m more than happy to assist further. Have a good one.

                progressivemedia
                Mar 22, 2021 1:42 AM UTC

                how can i change the email address used to send out invoices?

                Mark_R
                Mar 22, 2021 2:53 AM UTC

                Changing the email address used to send invoices is easy peasy, @progressivemedia.

                 

                You can go to the Send Forms menu to change the email address you used to send invoices to your customers. Or you can also add a new one so you'll have the option to select which email address you'll want to use. Here's how:

                 

                1. Go to the Edit menu, then select Preferences.
                2. In the Preferences window, click Send Forms on the left menu.
                3. Under My Preferences, select the default email address. Then, click Edit or Add.
                4. In the Edit Email Info screen, enter the new email information.
                5. Click OK to save the changes.

                 

                I'm adding this article to learn how to set up a new email service in QuickBooks Desktop: Connect your email to QuickBooks Desktop.

                 

                You might also want to customize email templates and use them to send messages from QuickBooks. Here's an article you can read for more guidance: Create custom email templates in QuickBooks Desktop.

                 

                Keep in touch if you need any more assistance setting up a new email address, or there's something else I can do for you. I've got your back. Have a good day.

                Demux Dave
                Mar 22, 2021 8:20 AM UTC

                The responses from the intuit people are great if you have QB desktop but how can we change the outgoing email address for QBO? I don't want to send from "[email address removed]" as my suppliers and customers are unable to reply to that.

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