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September 23, 2024
Question

Child account invoices don't populate under parent when receiving payment

  • September 23, 2024
  • 1 reply
  • 0 views

Hi all!  We have several customers that have a lot of child accounts (some have over a 1,000 child accounts).  All of the child accounts are nested under the parent and the checkbox is checked to bill the parent. When receiving a payment under the parent name, not all of the child invoices populate. I have double and triple checked that this is done correctly and can't find a reason why. Has anyone else come across this?  Do you have a solution other than receiving a partial payment to the parent account for the invoices that populate and then several other payments under the child accounts that don't populate, then create a deposit for all the separate "received payments"?

1 reply

Candice C
September 23, 2024

Good evening, @mommaj954

 

Welcome to the Community! 

 

To review your QBO with you and the parent and child accounts, I recommend contacting our Customer Support Team for further assistance. 

 

Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact us button. 
  3. Enter your question and hit Let's talk
  4. Scroll down and choose to get a callback

 

It's that easy! 

 

Keep us updated on how the call goes. I'm only a post away if you have any other questions. Have a great day!