Convenience Fees - No Longer Available?

Hi there, @fix-please.

I appreciate you reaching out to us in the Community and sharing the details of your concern. I'm here to provide information about the convenience fees in QuickBooks Online (QBO).

The convenience fee is a beta feature that allows QBO to calculate and add the amount automatically. We're unable to continue to roll it out in this format due to requirements from the card brand network. Please know that we're looking for an alternative way to offer this feature ongoing in the future.

In the meantime, you'll want to create a service item for the convenience fee and manually add it as a line item on your customer's invoice as a workaround.

Here's how:

1. In QBO, go to the Gear icon at the top right, then select Products and Services. 
2. Select the New button. And choose Service.
3. Enter the name of the service item (Convenience Fee).
4. Choose the account used for the convenience fee.
5. Click Save and Close.

I can see how having this option would be helpful for you and your business. I highly suggest sending feedback directly to our product developers. They're always looking for ideas to consider on how to improve QuickBooks.

You can refer to this article for the steps on how to submit feedback: How do I submit feedback?

In case you need it, I'll add this article that tackles entering late fees in QBO: Add service fees manually to invoices.

For tips and other resources, I recommend visiting our website for future reference: QBO self-help articles.

Please let me know if you have additional questions about fees or anything else QuickBooks. I'm always ready to lend a hand. Stay safe.

@fix-please 

If the convenience/surcharge fee is critical for your business,, explore a 3rd party payment processor or merchant service. Are you running a B2B or B2C company?

Why did they turn this off? This is a huge inconvenience and you did not even communicate with QKBK users that you were turning this feature off.  This needs to be turned back on ASAP.