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bijan314
November 14, 2018
Question

Convert an Invoice to Credit Memo

  • November 14, 2018
  • 4 replies
  • 0 views

Hi,

 

I have issued a series of invoices for one customer, now I want to convert one of the invoices to credit memo to previous invoice. i.e. I want to sue the same invoice number but as credit memo, is it possible?

4 replies

J
JamesDuanT
November 14, 2018

We are unable to convert invoices to credit memos, bijan314.

 

You'll want to delete the said invoice and create a separate credit memo. Make sure you take note of the invoice details before deleting it.

 

1. Open the invoice.

2. Click More at the bottom of the Invoice page and select Void or Delete.

3. Click Yes to confirm the action.

4. Create a credit memo.

 

Meanwhile, we can use the same invoice number for the credit memo by turning on the Custom transaction number function. Here's how:

 

1. Click the Gear icon in the upper-right corner and select Account and Settings.

2. Select the Sales tab and go to the Sales form content section.

3. Mark the Custom transaction numbers box.

4. Click Save and Done.

 

Upon saving the credit memo, there will be a prompt message that you're already using the transaction number twice or many times. You can choose Yes to confirm the action.

 

I'll be right here if you have further questions about this.

qbteachmt
qbteachmt
November 17, 2018

Open the invoice. At the top is Credit Memo "Refund/Credit" icon is right there.

 

"I want to sue the same invoice number but as credit memo, is it possible?"

 

If you want to do that, this will be a Manual process.

 

Never Delete the invoice; that is the original sale and this is bad guidance.

    R
    Rina13
    May 24, 2023

    Is there a setting that's off if I do not have a Refund/Credit icon? It should be standard for any invoice, so it ties back to the invoice. 

    M
    MirriamM
    May 25, 2023

    Welcome to the thread, @Rina13.

     

    The Refund/Credit icon you're referring to on the invoice is only available if you're using QuickBooks Desktop (QBDT). So if you're using QuickBooks Online (QBO), it's not an option.

     

    If you wanted to create a credit memo in QBO, here's what you'll need to do:

     

    1. In the left menu, click the + New button.
    2. Select Credit memo.
    3. In the Customer dropdown, select the customer's name.
    4. Enter the credit memo details.
    5. Select Save and close.

     

    Once done, you can manually apply a credit memo to an invoice. For more details, check out this article: Create and apply credit memos or delayed credits in QuickBooks Online.

     

    To help you manage your sales in the future, visit our Community help articles: Invoices and payments.

     

    If you have any other questions when using QuickBooks, you can always add them to your reply. I'll be more than happy to take care of them for you. Have a dazzling day ahead!

    Q
    Qasim
    March 30, 2019

    I don't think it is a good accounting practice to change  an invoice  into credit memo or delete an invoice .  my recommendation is let the invoice be there and create a credit memo against that invoice; which is the usual treatment of invoices.

      Q
      Qasim
      March 30, 2019

      I don' think that it is a good accounting practice to  change an invoice into Credit memo. I will recommend let the invoice be there but prepare a credit memo with same information against it. 

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