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Bensonix
July 24, 2024
Question

credit card fees incorrect

  • July 24, 2024
  • 1 reply
  • 0 views

GoPayment does not work!!!  On Jul 23rd, 2024 12:32 pm HST I attempted to login to the GoPayment app on my ipad and GoPayment did not allow me to login.  Therefore I had to login to QB Online on my PC to charge a credit card.  It charged me a $18.68 processing fee instead of $9.46. How can I get my processing fee adjusted when GoPayment does not work? 

 

It is terrible that Intuit does not have a customer support or technical support email or phone number to call for GoPayment to resolve glitches in its system!

1 reply

M
MirriamM
July 24, 2024

I know the importance of accessing your GoPayment account to process payments, Ben.

 

I have looked into our records and found that other users have reported the same issue when accessing GoPayment. Right now, our product engineers are investigating the root cause and working on a fix. In the meantime, I'd suggest contacting our Customer Care Team. They can add you to our notification list and provide updates on the progress of the investigation. Additionally, they have the tools to review the charges on your account so that you can request an adjustment for the processing fee.

 

You can get in touch with them by clicking the Chat with us link or finding the phone number in this article: Contact Payments or Point of Sale Support. Then, navigate to the QuickBooks Payments section.

 

Moreover, to give you a better idea about using GoPayments, visit the links below:

 

 

If you need further assistance with processing payments, feel free to leave any comments below. We're here to help, Ben.

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