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November 20, 2018
Question

Credit card Surcharge

  • November 20, 2018
  • 7 replies
  • 0 views

I am a little bit confused.  Quickbooks says here 

https://quickbooks.intuit.com/r/getting-paid/credit-card-processing-fees/

that you can add a surcharge to credit card purchases to cover the cost of processing fees, but here 

https://community.intuit.com/articles/1768678-accepting-credit-card-payments-the-basics it says not to.  

 

I am not quite sure what to do.  On other sites it does say that the fee needs to be posted at the point of sale (in office and online) and you need to notify the credit card companies whose cards you are charging the extra surcharge.  I know you can't do a surcharge on debit, but I am confused about if you can or can't on credit cards using quickbooks.  

 

Thanks!

7 replies

IamjuViel
November 21, 2018

Let me ease your confusion, @Jessicaisme.

 

I’d be delighted to add more information on how credit card fees are applied and recorded in QuickBooks Online and Point of Sale.

 

In processing credit card payments, there are different fees  that comes with it depending on the payment method you use. May I ask in which state your business is operating in?

 

Credit card surcharges are fees illegal in California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, Texas, and Puerto Rico. However, you can charge a convenience fee to customers who use credit cards rather than another form of payment that’s standard for the business.

 

To record your payments and processing fees for QuickBooks Payments, here’s how:

  1. Click the Gear.
  2. Choose Account and Settings (or Company Settings).
  3. Select Payments from the left menu.
  4. In the Chart of Accounts section, click the pencil (edit) icon.
  5. For Where do you want to record payments?, choose the correct bank account.
  6. For Where do you want to record processing fees?, select the proper expense account for tracking processing fees.
  7. Click Save.

That should do it!

 

If you’re having difficulty recording credit card processing fees on your end, I’d recommend reaching out to our Customer Care Team . A specialist will review your account on a secured environment and provide the information you need.

 

Feel free to leave a comment below if you have follow-up questions about applying and recording credit card processing fees in QuickBooks. I’m always here to help.

November 16, 2021

Does Quickbooks/Intuit require that I notify customers prior to charging that a surcharge is added for use of credit card?

JessT
November 16, 2021

Hi Harley14,

 

As of right now, we're not supporting the option to surcharge customers for using credit cards in their payments. For this reason, there isn't a requirement to notify customers about it since it's not an existing feature in the first place.

 

Hope this clears up everything.

 

If you have other concerns, feel free to go back to this thread. Take care and have a good one!

November 28, 2018

In QuickBooks 2018 under customer payment screen their is a button for Credit Card Processing fee. How does this work? How do I turn it on? I have never used QuickBooks but I might want to start charging customer paying their bills with a credit card a processing fee. 

 

Thanks 

Rustler
November 28, 2018

it depends partly on the state, some states are rolling back the law that says you can not, others have not. but ... this is the most current I can find
https://www.finder.com/review-guide-to-credit-card-surcharges

Since you can not, in any state, surcharge for a debit or prepaid card, there is no way to issue a surcharge for online sales at all - you do not know the type of card being used.

And in QB an invoice is final, there is no way to issue an invoice that says this much if you pay by cash/eft/elect check, or this much if using a credit card.

I just don't see the issue myself, I use square, so the only time I deal with a merchant processor fee is when I make a sale - no monthly dues or anything - so to me it is a cost of doing business, less than 3% of the sale in actuality.  Now I can see a sign saying something like 4% discount if paid with cash/check.  But then again now you have to deal with bounced checks , and if that happens it is a much higher fee.

May 6, 2020

My company KMP Financial specializes in setting up fully compliant surcharge programs. At the time of writing (May 2020), surcharging is legal in 46 states. Colorado, Connecticut, Kansas, and Massachusetts currently do not allow it.

 

Even if you are in one of the 46 states that do allow surcharging, there are some regulations on both the State level and the Card Brand level that you need to keep in mind. Here are the main ones in layman's terms:

 

  • Notify the card brands (Visa/MC/Discover/AMEX) in writing prior to starting a surcharge program
  • Disclose the surcharge at the point of sales (i.e. "we apply a small fee for credit card transactions, no fee for debit")
  • The surcharge amount must not be greater than your actual cost of processing the card
  • Never apply a surcharge to debit cards
  • Calculate and display the surcharge amount on the payment page prior to clicking "submit"

As you can see, there are some tricky technical and compliance requirements that need to be executed in order to do this correctly. However, if you have the right partner, it is possible to achieve a 0% rate on credit card processing.

 

Our payment gateway handles all of this for you at no charge, and our compliance team will take care of all the paperwork with the card brands. In addition, we have a reporting module that allows you to easily update each transaction back in Quickbooks. Feel free to visit https://www.kmpfinancial.com/ for more information.

March 24, 2021

Would this be the same in Canada?

March 24, 2021

Hi dji1. Thanks for reaching out here. I'll be happy to answer questions related to QuickBooks Canada. Could you elaborate more on what you'd like to accomplish using the program? 

January 21, 2025

Hi Jessica. We may be a little late in answering this one for you, but you can easily (and freely to sign up) use Freedom Merchants to do exactly what you're looking to do - Credit-card surcharging, automatically from within any of Intuit QuickBooks products (both QBO and QB Deskto/Pro/Enterprise). You just create the regular Invoice as you're currently doing and then - on the Payment Page - there's a selection for the End-customer to choose how she/he wants to pay. You are legally allowed to do this if your business is based out of 48 US States that allow it (all but Connecticut and Massachusetts) and if the process of the surcharge is handled properly - (1) pre-notification before "Submit" button is clicked, (2) reasonable %, (3) no surcharging on Pin-Debit, etc. All of that is handled for you by the Payment-Pages that Freedom Merchants creates for you. The accounting treatment of the Surcharge is also automatically handled by the Freedom Merchants page too.

 

If you want to discuss further, feel free to reach out to Freedom Merchants directly at 212.931.9064 x.200. It's free to setup and free to cancel.

January 31, 2025

It can definitely be confusing navigating credit card surcharges, especially with the varying rules across states. Here are a few things to keep in mind if you decide to apply a surcharge:

  • Disclosure Requirements: You need to display proper signage or notify customers at the point of sale (both in-person and online). Here’s a free downloadable surcharge sign to help with this!
  • Surcharge Limits: The surcharge cannot exceed a certain percentage of the transaction, typically capped at 4%.
  • Equal Treatment: The surcharge must be applied uniformly to all credit card transactions.
  • Prohibited States: Some states prohibit credit card surcharges altogether.

 

The best way to ensure you stay compliant with all these requirements is to use a payment processor that automatically handles surcharge rules. EBizCharge provides automated surcharge compliance to avoid any accidental issues, especially in states where surcharges are prohibited. Plus, they're a native QB solution, so you can manage payments seamlessly while staying compliant. More info here.