Skip to main content
May 15, 2025
Question

Credit Memo without Increasing Inventory

  • May 15, 2025
  • 1 reply
  • 0 views

Hi,

 

We sell around 100 different products and accept returns. When I issue a credit memo, sometimes the returned product is defective, and can't go back into inventory. Is there any way to keep track of which items are being returned without increasing inventory? I don't want to return all items as the same item, for example "Defective".

The only way I've thought of is to create a duplicate item especially for returns by adding an asterisk such as "Product 1*". However, this gets messy since we can forget to use the return version when issuing credit memos, or using the return version for invoices. 

1 reply

BigRedConsulting
May 16, 2025

If the item isn't being returned to inventory, don't use the item on the credit memo. Instead, use a general returns item, probably an other charge type item.

May 16, 2025

I’m not too sure I understand. Could you please elaborate? Thank you