Skip to main content
L
LabyrinthContracting
February 21, 2023
Question

Credit Memos

  • February 21, 2023
  • 1 reply
  • 0 views

Quickbooks Pro 2021 Desktop

 

I received an advance from a customer which I then proceeded to create a credit memo to record the deposit.

15000.00

Upon completion of the job, created invoice for customer.

30694.54

Asked me if I wanted to apply the credit to the invoice.  Yes.  Invoice shows payment applied 15000.00 balance due 20694.54

However when I preview a statement it shows balance due 5694.54  It has applied the credit twice??

Customer review now shows a credit of 30000.00. 15000.00 used, 15000.00 remaining.

If I go to receive payments it shows balance of 20694.54 however shows unused credits as 15000.00 after already crediting the 15000.00 to obtain the 20694.54 balance.

I don't know what is happening or how to fix it.

1 reply

G
GlinetteC
February 22, 2023

We can work together on the issue of applying the credit memo to the invoice, LabyrinthContracting.

 

It's possible that you paid the invoice with two different credit memos. One is for $10,000, and the other is for $15,000, leaving a balance of $5694.54. Let's confirm that you have only applied for the $15,000 credit that is available.

 

Open the invoice, then click Apply Credits to see what credit memo has been applied under the Previously Applied Credits section. You can uncheck the box and apply the proper one if it's incorrect.

 

If transactions are accurate, a problem with data damage may occur. We can run the verify rebuild utility tool to resolve the issue. Check this article for the detailed process: Verify and Rebuild Data in QuickBooks Desktop.

 

You can tag notify me in the comment section if you have further questions. I'm always here to assist.

Terms & ConditionsAccessibility statement