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Credit memos and refunds - going round in circles

Forum|Forum|7 years ago
March 8, 2019
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(Quickbooks for Mac) Here's the scenario. Received online payments without invoices. We use Sales Receipts to capture the settlement amounts each day. I needed to issue a refund to one of our credit card customers so I did so on credit card merchant site. Now I need to capture that refund settlement that posted to my bank account. Since I cannot create a "negative" sales order, I created a credit memo, then I clicked the icon at the top of the window which said Refund when I hovered over it. That opened a check window prepopulated with the customer name and credit amount. The account defaulted to Accounts Receivable. I issued the "check" so the amount was removed from the bank account. When I run the Open Invoices report, both the credit memo and the refund are showing as open. I researched other questions and tried receiving customer payments and checked both checks items and clicked apply credits, but that only removed the 2 check items from the open invoices report and the credit memos still show as open invoices. I'm stumped as to how to resolve this one.

QuickBooks Desktop for Mac

Best answer by SkinnyRaven

Left it as assigned by QB.

You left the dollar amount at 0.00 when applying the credit?

S

SkinnyRaven

You followed this?

To connect the refund check to the credit memo:

Choose Customers > Receive Payments.
Choose the customer to whom you just wrote the refund check.
You'll see the amount of the credit included in the Existing Credits field and the refund check in the bottom section of the window.
Select the Apply Existing Credits checkbox.
On the Refund Chk line, enter the check amount in the Payment column, if not already entered by QuickBooks, and then click OK.
If you now choose Customers > Create Credit Memos/Refunds to display the credit memo you just entered and click Tx History, you should see the refund check listed in the Transaction History - Credit memo window.