Question

Credits I can't zero out

Forum|Forum|3 years ago
September 13, 2022
1 reply
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I use QB Desktop and have customers whom have either overpaid or we have issued a refund. I've created the Credit Memos, then generated the refund check from the credit memo. However, there still shows a balance available on the accounts. I have searched on the community here to rectify my issue, but nothing works short of deleting the credit memo (which I don't feel safe doing until I know it's ok and not going to come back and bite me.) Anyone have any solutions or what I did wrong and how to fix this?

TIA!

QuickBooks Desktop

M

Mark_R

I appreciate your efforts in searching for solutions to fix your customer credit issue, @clowry1976. No worries, I've come to help zero out the available credits showing on your customer's profile so you can get back to business.

Creating a credit memo to issue a check refund to your customer would add available credits. To zero out this available balance, you'll need to link the check to the overpayment. Here's how:

Go to the Customer menu, then select Receive Payments.
Choose the customer from the Received from drop-down.
Select the Discounts and Credits icon.
In the Available Credits section, select the check you created and click Done.
Select Yes when you see a prompt to Confirm transfer. The amount will be applied automatically to the invoice.
Click Save & Close.

That's it! You can check out this article for more guidance: Give your customer a credit or refund in QuickBooks Desktop for Windows.

You may also want to run and customize a report to view all your sales transactions in QuickBooks Desktop. This article will guide you through the steps: Customize reports in QuickBooks Desktop.

Don't hesitate to leave a reply below if you need have additional questions about this. The Community team and I are always here to help.