Question

Customer paid twice

Hello,

Customer paid 2 invoices and successor company paid again resulting in a credit balance in AR.

How do I record a transaction that will allow me to post the credit to a liability and not customer's AR?

I want to maintain this liability should the successor request a refund of the duplicate receipt.

I know I could make a JE, but that will not resolve the detail AR credit balance on the customer.

Thank you in advance.

1) Create a new invoice and use an Other Charge item on it that is set up to use the desired liability account.

2) Add or edit the duplicate Payment transaction and make it pay off the invoice.

Thank you. That should work.

Appreciate it.

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