Customer payment error SLN74629 and HOW21175

Your effort in tackling these error codes is valued, @TVon915. Let's work together to maintain smooth transactions for your customers.

The SLN74629 error indicates an issue with the credit card information entered, which stems from incorrect cardholder details, address formatting errors, insufficient funds, or the card not being accepted for your business type.

On the other hand, the HOW21175 error relates to communication issues with QuickBooks Payments, suggesting temporary connectivity problems or account settings issues.

Since another customer's credit card was processed successfully, I recommend contacting your current customer to confirm that their card has enough balance to cover the transaction. Additionally, check if their employer requires a specific commercial code during processing that could affect the transaction.

You could also consider asking for a different payment method or advising your customer to call the support number on the back of their card for further help.

Furthermore, I've included a link to a resource article that provides detailed insights on how QuickBooks Desktop manages and automatically deposits the payments you process via QuickBooks Payments. Feel free to explore this article for a better understanding: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

You’re always welcome to return to this channel if you need assistance processing payments. Our Community team is always ready to help.