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M
Michelle0531
November 23, 2022
Question

customer payments

  • November 23, 2022
  • 1 reply
  • 0 views

Good afternoon,

When we receive payment from a customer, we were receiving it in and then matching when it came through the bank feed.  That seems to double post the payment.  Is that correct?  

We handled it that way as a double check for checks being deposited.

Thanks for any assistance you can provide!

1 reply

R
Rasa-LilaM
November 23, 2022

Let me share some details about matching downloaded entries in the online program, Michelle0531.

 

QuickBooks Online (QBO) will review your bank data for matches, rules, and recognized transactions. As you review the data, you can compare the bank feed transactions to existing ones to avoid duplicates. Double posting of payments may occur when you add them instead of using the Match function.

 

This reference explains in detail how the program handles your downloaded entries, including the reasons why some entries are unable to find their match: Categorize and match online bank transactions.

 

We can run the Deposit Detail report to verify the checks that were deposited. Here's how:

 

  1. Navigate to the Reports menu on the left panel and enter Deposit Detail in the search field.
  2. This action will take you to the report's page.
  3. Then, select the appropriate date range from the Report period drop-down menu.
  4. If you wish to tailor the data on the report, tap the Customize button in the upper right.
  5. Then, select the information you want to add.
  6. Press the Run report button for the changes to take effect.

 

You can find more information on how to format the layout of your statements and show specific accounts or customers in this article: Customize reports in QuickBooks Online.

 

If you use QuickBooks Payments, you can learn more about tracking your deposits, and fees, as well as information on how the automatic matching feature works by reviewing the following resources:

 

 

Furthermore, these links contain topics that will help you manage your company's income, sales entries, payments, and banking-related activities:

 

 

If there is anything else I can do to assist you with matching downloaded transactions and other customer or banking concerns, leave a comment below. I'll get back to help and make sure you're taken care of. Have a wonderful day.

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