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S
semperfinci
December 21, 2022
Question

Customer Payments

  • December 21, 2022
  • 1 reply
  • 0 views

I received a customer payment. Clicked on Receive Payments, entered the information, clicked on Record Deposits, the deposit shows up in the Check Register. Then I am not sure how I did it, but I now have that same payment in the Payments to Deposit screen. I cannot remove or delete it. If I record the deposit, then a duplicate shows up in the check register. How do I remove/delete the duplicate deposit? 

1 reply

JessT
JessT
December 21, 2022

Hi semperfinci,

 

This happens when one recorded a received payment through the invoice and a separate deposit transaction. An added bank transaction is also a separate deposit (cash in) in the bank register.

 

To resolve this, you'll want to check which of the payments is linked to the invoice and delete the other one, or delete them both and recreate the invoice payment. The other latter is much easier compared to finding w/c of them is linked to the invoice.

 

Let me know if you need more help with your transactions.

S
semperfinciAuthor
December 21, 2022

Jess, 

I have done that, but then both appear back on the Payments to Deposit. One thing I did was to deposit on of the payments to a bogus account but then that amount shows up on the balance sheet. Any other thoughts?

R
Rasa-LilaM
December 22, 2022

We appreciate you following my peer's suggestion and providing additional information about your concern, semperfinci. This will direct the steps we'll have to perform to resolve the issue. 

 

Let's open the customer's Transactions list to see the recorded payments. Then, go over the transactions, including the linked invoices. From there, you can decide whether to delete one of the payments.

 

You can consider consulting with an accountant first for additional guidance. They can recommend how to properly handle the situation, especially with the other amount that shows up on your balance sheet report.

 

When you're ready, let's go ahead and open the Transactions list. Here's how:

 

  1. Head to the Customers menu at the top bar and choose the Customer Center.
  2. Go to the Customers & Jobs tab and select the customer's name.
  3. In the Customer Information screen, navigate to the Transactions tab.
  4. Then review all the sales entries.

 

I've included a link to an article that discusses how to delete a transaction either individually or in bulk: Batch delete or void transactions in QuickBooks Desktop Accountant Edition. From there, you'll learn which specific entries you can void by batch.

 

In addition, these resources will show you how to troubleshoot balance sheet issues and complete your accounting tasks in QuickBooks smoothly:

 

 

If you have any further questions about payments or other customer-related tasks, leave a comment below. I'd be delighted to respond to them. I wish you continued success with your business, semperfinci.

 

 

 

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