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BKdk78
September 9, 2020
Solved

customer put a stop payment on a deposited check

  • September 9, 2020
  • 1 reply
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A customer put a stop payment on a already deposited check. The payment was applied to the A/R  invoice in quickbooks as paid in full. 

How do I adjust the invoice to show not paid in full and how do I correct the checking account balance due to the stop payment on the customers check?  And how do I add the stop payment fee that the bank charged my account?  I'm using Quickbooks Pro 2016

Best answer by Rasa-LilaM

ShiellaGraceA,

Thank you for your information.  By doing what you instructed will this correct the income account as well?  Or should I treat this as a bounced check through the customers account?  I have instructions on "Handle a bounced check from a customer"?

There are 3 things that need to be corrected. 

1. income account

2. bank charge from bank

3. remove payment from customers account


Thanks for adding more details about your concern,  @BKdk78.


The troubleshooting steps shared by my colleague and the Handle Non-Sufficient Funds (NSF) or bounced check from customers article are ways on how to record a stop payment from your customer. Both will correct the income account, bank charge, and remove the payment from the customer’s account. Choose which one suits best in your situation.

 

For future reference, let me share this guide to help efficiently handle customer transactions. From there, you'll find links about processing payments, creating a refund or credit, record bounced check, etc: Sales and customers. 

 

If you have any other concerns or questions about QuickBooks, leave a comment below. I’m here to answer them for you. Enjoy the rest of the day.

1 reply

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Nick_M
September 9, 2020

Hi there, BKdk78.

 

Thanks for dropping by the Community this afternoon. I'm more than happy to provide some feedback on how to handle customer payments and transactions. First off, I definitely recommend checking out this customer transaction workflow article. That highlights the entire process, from beginning to end. For your customers payment, these are the steps used by other customers. 

  1. From the QuickBooks Home page or the Customers menu, select Receive Payment.
  2. In the Received From drop-down, select the customer's name.
  3. Enter the Amount received.
  4. Make sure the date is correct, then choose the Payment method.
  5. Select the invoice or invoices you'd like to pay.
  6. To add a discount or credit, select Discounts and Credits.
  7. Select Save & Close.

By default, payments are deposited to an account named Undeposited Funds. Learn more about Undeposited Funds. Or, learn how to change your default deposit to account.

 

I also recommend reaching out to an accountant for advice as they will be able to guarantee your books are correct and in order. If you have any other questions, feel free to post down below anytime. Thank you and have a nice afternoon. 

B
BKdk78Author
September 9, 2020

Thank you for the information but, I'm not trying to apply a payment to a customers account.  

The customer paid with a check and the check was applied like the instructions you sent.  The customer then stopped payment on the check that was used to pay the invoice in full.  

I need to know how to adjust the invoice now to show it has a balance due, due to the stop payment that was put on the check and how to enter the bank fee the banked charged.

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