Skip to main content
A
aspiroreno
October 4, 2024
Question

Delayed payments, in review

  • October 4, 2024
  • 1 reply
  • 0 views

Who is in the same boat??

First delayed payment happened supposedly due the the sum being too large.  Had to wait week and multiple phone calls, begging etc.  This time not too large amounts (30K each) but two payments delayed at the same time!

We came to rely on the time frames: clients pay before 5pm via ACH - we get payment in the bank next day. We are small business with tight margins - we cannot afford waiting 5 days or more! All small businesses need their money yesterday!

The only reason for this is to use our money to make money while we our our employees who live pay check to paycheck have to wait 5 + days! Disgraceful!

1 reply

S
ShangY
October 4, 2024

Handling delayed payments is tough, particularly for a small business where timing is crucial. Your concerns matter, @aspiroreno, and I'm here to help you.

I'll connect you with our payments support team, who specialize in handling such situations. They will provide you with the latest updates and verify the status of your funds to ensure you receive the necessary assistance.

Here's how you can reach them:

 

  1. Open your QBO company and select the Help (?) icon.
  2. Click on Contact Us and pick a topic to reach payments support.
  3. Choose a preferred method to connect.

 

Their business hours are Monday to Friday, from 6 AM to 6 PM PT.

 

Additionally, if you're looking to personalize your sales forms, I recommend checking this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. It provides detailed steps and tips to make your financial documents reflect your brand's unique style and requirements.

Please know that you can always count on us if you have any further questions or need more assistance regarding payments. Your business is important to us and we're always here to help. Have a good one.

Terms & ConditionsAccessibility statement