I'll make sure that you can rid of the duplicates, missymarykay55.
Normally, the transactions posted to the Undeposited Funds account will show up when you record bank deposits. These are the payments you'll have to combine into a single record so QuickBooks matches your bank records.
Since these are duplicate entries, you can open the Undeposited Funds account in your Chart of Accounts. Then, delete the transactions from there. Here's how:
- Go to the Lists menu.
- Choose Chart of Accounts.
- Locate and then double-click the Undeposited Funds account to open it.
- Find and then right-click the duplicate transaction.
- Choose Delete Payment or Delete Deposit.
- Select OK to confirm the changes.
However, if they're still showing in the Payments to Deposit window, I'd recommend running the Verify and Rebuild utilities. It could be that there's a data integrity issue in your company file causing this unusual behavior.
I'm also adding this article to learn more about the different ways in tracking customer payments in QuickBooks Desktop: Get started with customer transaction workflows.
Please don't hesitate to leave a comment below if you need more help in managing books. The Community always has your back.
