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itsjoebwan
January 11, 2022
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Deleting Customer Credits

  • January 11, 2022
  • 1 reply
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Hello everyone,

 

I am having trouble locating and deleting a customer credit that should not exist in QB.  Basically, every time I create a new invoice for this customer, a pop up shows up saying that the customer has a credit and asking whether it should be applied.  However, no credit memo exists for this customer.  So, it appears that QB thinks the customer has a credit, even though there is no credit memo. 

 

The amount of the credits are very specific (i.e., $413.24 and $216.00), and I am able to locate the invoices and payments that have those amounts (i.e., the invoice was issued and the payments were received).  They appear to be correctly recorded in QB as having been received and "paid," so I have no idea from where these duplicate payment credits are stored in QB.  Furthermore, the bank account balance reconciles with QB, so I know there is no "double deposit" that would account for these credits.  

 

So, questions:

 

(1) Any suggestions on how to isolate where these errant credits originate from, and

(2) Any suggestions on how I can just plain delete them so they don't keep existing in QB?

 

Thanks!

Best answer by Angelyn_T

Hi there, @itsjoebwan. I'll help you locate the unwanted customer credits so you can delete them from your records.

 

As of now, you can run the Transaction List by Customer report to check all the customer credits recorded in your account. From there, you can see the transactions that need to be deleted. You can also see the invoices and payment transactions associated with your customers.

 

Here's how:

 

  1. Open your QuickBooks Desktop (QBDT) file.
  2. Go to the Reports tab, then click on Customers & Receivables.
  3. Tap on Transaction List by Customer.
  4. Filter the dates, then choose the Transaction Type you want to display from the Customize Report menu.
  5. Delete the transactions that cause duplicate credits.

 

For more tips about handling your QBDT reports, open this article: Customize reports in QuickBooks Desktop.

 

Additionally, here's how you can get more resources about handling your accounts receivable workflows in QuickBooks: Get started with customer transaction workflows in QuickBooks Desktop.

 

If you have any other questions about your customer's existing credits, let me know by adding a comment below. It's my pleasure to help. Have a good one!

1 reply

Angelyn_T
Angelyn_TAnswer
January 11, 2022

Hi there, @itsjoebwan. I'll help you locate the unwanted customer credits so you can delete them from your records.

 

As of now, you can run the Transaction List by Customer report to check all the customer credits recorded in your account. From there, you can see the transactions that need to be deleted. You can also see the invoices and payment transactions associated with your customers.

 

Here's how:

 

  1. Open your QuickBooks Desktop (QBDT) file.
  2. Go to the Reports tab, then click on Customers & Receivables.
  3. Tap on Transaction List by Customer.
  4. Filter the dates, then choose the Transaction Type you want to display from the Customize Report menu.
  5. Delete the transactions that cause duplicate credits.

 

For more tips about handling your QBDT reports, open this article: Customize reports in QuickBooks Desktop.

 

Additionally, here's how you can get more resources about handling your accounts receivable workflows in QuickBooks: Get started with customer transaction workflows in QuickBooks Desktop.

 

If you have any other questions about your customer's existing credits, let me know by adding a comment below. It's my pleasure to help. Have a good one!

    I
    itsjoebwanAuthor
    January 11, 2022

    That did the trick! I was able to locate the payments that were not attributed to any specific invoice, thereby resulting in the "floating" credit that did not appear as a credit memo. Thank you!

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