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May 27, 2020
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Deleting deposits

  • May 27, 2020
  • 1 reply
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In Quick books online, I am trying to delete a deposit in the "undeposited funds" register. I keep getting the message "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first."

 

I also went to the general ledger to delete the deposit item and keep getting the same message.

 

How do I delete the deposit?

    Best answer by AlexV

    Good day, I am here.

     

    It seems that this payment is linked to a downloaded transaction on your banking. This is the reason why we're unable to delete it. We need to unlink it first from your banking before we delete it. You can follow these steps:

    1. Go to Banking and select the bank account where you deposited the funds.
    2. From the Reviewed tab, locate the $933.71 deposit transaction you added.
    3. Click on Undo.

    Once done, you can now delete the deposit transaction on your register. Also, you can exclude the downloaded transaction if you don't want to show it on your Banking. From the For Review tab, find and check the transaction, then select Exclude Selected on the Batch actions drop-down.

     

    I've also added this article if you need a reference in handling bank transactions: Categorize and match online bank transactions in QuickBooks Online.

     

    I'll be glad to assist if you need anything else. Have a great day!

    1 reply

    LieraMarie_A
    LieraMarie_A
    May 27, 2020

    Let me give you some insights about deleting a deposit, @I am here.

     

    It seems like you're trying to delete the invoice/sales receipt from the Undeposited Funds instead of the deposit.

     

    The error message occurs when you’re attempting to delete an invoice/sales receipt transaction with a deposit attached to it. You'll need to select the Deposit to delete it.

     

    Here’s how to delete a deposit:

    1. Click on the Gear icon.
    2. Select Chart of Accounts.
    3. Choose Undeposited Funds and click View register.
    4. Under the Ref No. and Type column, select the deposit.
    5. Click Delete.
    6. Select Yes.

     

    Once done, all the payments in that deposit return into Undeposited Funds. 

     

    Then, you can change the account where you deposited the invoice payment and sales receipt. Just open the transaction and select an account from the Deposit to drop-down list.

     

    You can also run the Deposit Detail report. This report shows all your deposits, with the date, customer or vendor, and amount.

     

    Here's how:

    1. Go to Reports.
    2. In the Find report by name field, type in "Deposit Detail."
    3. Specify the reporting period.
    4. Then click Run Report.

    Reach out to me if you have any other concerns.  I’m always here to help.

      I
      I am hereAuthor
      May 28, 2020
      I tried to do just that prior to reaching out to you. I do this and I get the message "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first.". The item I was trying to delete was $933.71 partial payment for an invoice.
       
      In the original bank feed, I believe that this payment was part of a larger sum of $13,743.98. Some of these funds were allocated to one invoice in the amount of $933.71. Am I getting this conflict because this $933.71 is connected to a large sum of money? The remaining amount of money of $13,743.98 was allocated to other entries  that included invoices and sales receipts.
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