Deposit on hold

I have been in business for over 13 years and dealing with the same customers who typically deposit by ACH . I got a promotional offer to work with quick books which I accepted. I sent my 1st invoice to a customer who always pays ACH. Typically I get the ACH within one day and with no fee. For this invoice I was charged over $200 only to be told my deposit was being held and they needed information which I quickly sent the same day within an hour. This customer paid on Friday the product I'm purchasing is from overseas comes in a 20 yd contayiner into the port. I was supposed to pick this product up on Saturday and now with this hold I am late  sending the funds into an escrow account with the maritine attorney and I'm receiving legal notices about daily fines from  customs at the port. They have started charging a 100 per-day for everyday you do not clear the container. They require a copy of the escrow as a paper trail for the purchase which I cannot send in to the escrow attorney since the funds are being held by quick books. I had to send customs a notification that I received via email from quickbooks stating that they were the ones holding the funds. The customer was going to dispute the charges and pay the same way they had done before ACH due to hold. This takes time as well so at this time I'm stuck with my money being held by quickbooks and being fined daily until customs can receive all the necessary documents and inspect the container. There is no one to speak to in this department that reviews so there is no way to give an estimated time frame to customs. Again I have been dealing with the same customer for over 9 years who has always paid on time and pays through into it ACH deposits. Besides the fact that the fee is over $200 I'm now being fined by customs for the daily hold of the container and receiving legal notices for the delay. Nowhere in the promo or application for Quickbooks was this hold in writing, until after I sent the invoice. With the Thanksgiving Holiday being Weds., the deposit will be on hold and I stand to be out over $1000 in fines by customs and the port authorities. This is a horrible business model. I've had card processing and never had any of them hold funds