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D
DouglasTrucking
June 26, 2022
Question

Deposits on hold

  • June 26, 2022
  • 1 reply
  • 0 views

I have been taking payments for a little over a month now we processed successfully only a few hundred dollars we were instructed to process our larger payments via bank transfer by a customer rep also told that we would not have any of our follow payment placed on hold now here we are with 15 thousand dollars on hold because we followed instructions I was also informed that our merchant account is eligible for next day deposits but that only seems to work for card payment under 50 dollars we like the service and want to rectify the misunderstandings so we can continue scale our business as we’re one of the lowest in our area and are scheduled and met with clients given quotes we just have to accept our payments and perform our duties but it’s nerve wrecking not knowing whether or not we’ll be paid. We’ve had a issue with a disgruntled client already where they canceled there payment because they felt there property may have been damaged. 

1 reply

J
jamespaul
June 27, 2022

Hello, DouglasTrucking.

 

This isn't what we want you to experience when processing payments and asking for details with our support. I would also like to add that losing a valued client is definitely something we want to avoid. 

 

With that said, we'd like to turn the tables around so you can continue processing payments and managing your business in your area. 

 

In order for us to rectify the misunderstanding and help you with the hold, we'll want to give our Payments support another chance to look in to this problem. I'd like to do it here, but I'm unable to access sensitive payment information in a public space.

 

We can use the same phone number, or if you don't have it handy anymore, let's take a look at this article for the contact details: Contact Payments or Point of Sale Support. 

 

If you have it handy, we can provide the next agent with the previous case number. They'll read through the notes and resolve the payment hold. 

 

If you need more details about payment holds, here are some articles with helpful information:

 

 

Do you need to check how much you've made so far before and after the payment hold? We can run reports to see your sales and other transactions in QuickBooks or in the Merchant Services Center. Check out these articles for a guide: 

 

 

I'm all ears if you have concerns about processing payments in QuickBooks. If you do have other questions in managing your sales, income, and other entries, let me know and I'll help you out. 

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