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COORDLOGICAAZCOM
May 14, 2025
Question

Dispute Outcome Unjust Potential Scam and Lack of Recourse

  • May 14, 2025
  • 2 replies
  • 0 views

I am writing to express my extreme disappointment and concern regarding the outcome of a recent dispute. Despite providing comprehensive evidence – including email correspondence and shipment tracking information – for a legitimate sale where I shipped the goods, the dispute was decided against me.

I am deeply troubled by the fact that there appears to be no avenue to appeal this decision or reopen the dispute. This situation has resulted in a significant financial loss of $3,000 for my business.

Furthermore, subsequent events strongly suggest that I was the victim of a scam. The buyer's email address is now bouncing back, and their phone number has been changed. This reinforces my belief that the initial dispute was fraudulent.

Given these circumstances, I am struggling to understand why QuickBooks would not rule in my favor when presented with clear evidence and now, indicators of fraudulent activity on the buyer's part.

I am also perplexed by the subsequent offer to pay for a protection plan. Why would such a plan be necessary if the platform's dispute resolution process does not adequately protect sellers from what appears to be blatant fraud?

I request an urgent review of my case, taking into account the new information regarding the buyer's unreachable contact information, which further supports my claim of being scammed. I need to understand what steps can be taken to rectify this unjust outcome and recover my lost funds.

I look forward to your prompt response and a resolution to this serious issue.

    2 replies

    FishingForAnswers
    FishingForAnswers
    May 14, 2025

    @COORDLOGICAAZCOM  I suggest bringing this up somewhere with greater visibility; I've heard good things about the Facebook page.

     

    Here, you're basically bringing up your grievances with the bellboys, or perhaps the janitors.

      BigRedConsulting
      BigRedConsulting
      May 15, 2025

      @COORDLOGICAAZCOM 

      I've been just as upset in the past in similar cases.

       

      However, the credit card system doesn't work quite as your description of what happened/who you're upset with suggests.

       

      Instead, when a customer creates a dispute or a charge-back, they do so with their credit card issuer. That's either a bank for Visa, or directly with MasterCard and AmEx for those cards. Then that issuer submits it to your merchant service, who then forwards the paperwork to you. And then later it's the issuer that reviews the documents you send and makes the decision. QuickBooks/the Intuit merchant service doesn't have any say in the outcome.

       

      You may be a victim of a scam, but it may not be the credit card holder who scammed you. It could be their charge-back was initiated because they were scammed - someone stole their credit card number and used it.

       

      Charge-backs, whether justified or not, are one of the biggest downsides to accepting credit cards.  At the same time, the ability to create one when you have been cheated by a retailer or had your card stolen is one of the biggest upsides for the credit card holder.

       

       

       

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