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kfarnold
September 28, 2021
Question

Disputing a Charge Processed in QuickBooks

  • September 28, 2021
  • 2 replies
  • 0 views
I made a transaction for $475 on 7/1/21. The service was not completed and the vendor said they would return the deposit of $475, but they didn't. I attempted to dispute the transaction with my bank, but they were unable to do it (not quite sure why, something about needing to contact Mastercard to have them return the funds, but it's been over the time they said it would take so I don't think it's going to happen). Is there ANY way Quickbooks can help with this process, considering the original transaction was processed via Quickbooks?

2 replies

MichelleBh
MichelleBh
September 28, 2021

I'll ensure that the disputed payments are settled as quickly as possible, @kfarnold.

 

I'd be glad to help check the dispute details, however, for security reasons, I'm unable to pull up the personal information needed here in the Community. With this, it would be best to contact our Customer Care Team. Our experts can open your account in a safe environment and assist you in all processes to recover dispute charges.

 

Here's how: 

  1. Go to the Help menu, then click Contact Us. 
  2. Type your concern in the box and tap Let's talk. 
  3. Choose either Get a call or Start a chat. 
  4. Complete the required data and submit the request.

 

Make sure to contact them within business hours to ensure a swift response.

 

Check out these articles below on how to manage submitted payments, payment tracker, and other vendor topics: 

 

 

Let me know if you have follow-up questions or other concerns about your account. I'm always around to provide answers and clarifications to your questions. Take care, @kfarnold.

K
kfarnoldAuthor
September 29, 2021

Thanks for the quick response. I'm having difficulty getting in touch with anyone in support because I work during their business hours. Is there an e-mail address or something similar I can work through?

K
kfarnoldAuthor
September 29, 2021

Laughably, I got through on chat and the agent keeps joining the chat and leaving without saying anything. So they either didn't want to respond so soon to closing time (I started the chat at 7:45pm CST when I realized that 6pm PT was actually 15 minutes away) or they can't help.

S
Sbernard
May 17, 2023

Hello, 

Can anyone weigh in on a situation I am having with a client. I plow and have provided all the services each storm, I charge $100 for this parking lot, and he paid them all and them ended up disputing them all, which in turn costs me the $100 plus a $25 fee that intuit took. In total he owes me $625 this is the amount including the fees charged by intuit. Anyway, he keeps beating around the bush and tells me I should see all the money and fees back in my bank by May 11th, that date has come and gone so I reached out and he said it is between me and my bank. I called my bank and they don't see any transactions...if he disputed this amount, and it got returned to his bank, and then he canceled the dispute, wouldn't the money be sitting in his bank and he would have to transfer it back to me? Any advice/ insight on this issue would be great. I feel he is trying to get out of paying. 

 

Thanks 

MJoy_D
MJoy_D
May 17, 2023

Hello, @Sbernard.

 

I can share some information about processing a dispute in QuickBooks. 

 

Technically, QuickBooks Payments will be notified once your customer disputes a charge with their bank or credit card company. From here, you'll receive an email that contains general guidelines on what you can do. For more information about this entire process, here's how to handle chargebacks and retrieval requests for QuickBooks Payments. 

 

I also suggest reaching out to your bank's customer support to verify how your money will be posted to your bank account after disputing the charge. They're the ones who can check and verify this information in a safe and secure environment. 

 

You can also refer to the following article for more information about how long it takes to get your customer payments in your bank account after you process them: Find out when QuickBooks Payments deposits customer payments.  

 

Let me know if you need further information about processing disputes in QuickBooks. I'm always here to answer them for you. Keep safe, and have a great rest of the day!

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