Question

Does anyone else have issues with QB saying funds will be available and then they are not?

Forum|Forum|5 years ago
December 23, 2020
7 replies
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One CSR said my funds would be available in one day. Then when I acted on that to close a sale they said 5 days. I lost the sale! What transactions do you need to check out?! If you think you’re going to withhold my funds further I’ll get an attorney. There’s nothing illegal in anything I do. Your CSR told me if I did the first $1 transfer all other transfers would have immediate credit. Then I find out that’s not accurate and this $12,500 wired to me for a sale which had to be remitted to my aircraft operator vendor the next day for me to keep the sale. QB messed that up and I lost $1600 profit. Now I have to return that $12500.00 once it clears tomorrow and you want to tell me now you have to look at it closer first???!!! Why??!!

I need a manager to call me asap. I will speak with an attorney tomorrow, but I’m sure your corporate attitude is you’re so big and I’m just a small business you can run all over me legally.

My purchasing your service has turned into a total nightmare. Just tonight you’re program kicked back an invoice and charter agreement to a client I was sending them to close another sales and a $3000 profit and there’s no reason for that. The email has worked on several platforms and there is something obviously deficient with your server. If I hadn’t gone back to your program to see what happened after I followed up with my client, I would have not known it was not sent and I would have lost the use of that operator’s aircraft…THUS ANOTHER PROFIT LOSS DUE TO YOUR POOR PERFORMANCE.

Your level of ineptitude blows my mind. Transfer my money and I will cancel my service with QB. I cannot depend on a company operating at your low standards to handle my financials.

Anyone else have experiences like this?

Thank you

AlexV

Hi there,

I understand that getting paid is very important in every business. I'm here to help you.

In QuickBooks Payments, the default deposit speed for new users is up to 5 business days for the first 1 to 4 weeks. The purpose of this is to establish your account. You'll receive a notification once customer payments will be deposited much faster or you can check it by following these steps:

For QuickBooks Online

Go to the Gear icon and select Account and Settings.
Select the Payments tab.
Review the Deposit Speed section.

For other QuickBooks products, you can log in to your QuickBooks Payments account to review when a deposit was made. You can check this link for more details: Find out when QuickBooks Payments deposits customer payments

I know you already contacted our Support Team. I still suggest reaching out to them again and request to speak with one of the supervisors. They are the ones who can check the movement of the funds.

If everything's fine already, you can request to get instant deposits in QuickBooks Online.

Shoot me a reply if you need anything else. I'll be here!

B

Burned by this companyAuthor

First of all as I said before when I signed up for your program YOUR CSR told me it was only the FIRST transaction that would be help for 5 days, then all others would be immediate. So your company screwed me there. Then after I contact your company on DAY 4 to make sure I'll have my funds on DAY 5, your company replied yes but they will be released as late as 5pm PST. I am on the east coast. If those funds come after 2pm EST I will not be able to meet my obligation to wire them back to the same person I received them from and for who you cost me a sale!!!! Then when I question YOUR COMPANY on that, you say you have to review some of my transactions before you release funds!!!!! What transactions??!! I never did any with YOUR STUPID COMPANY BEFORE!!!!!! This is an obvious illegal attempt to steal my funds. The stress you have caused me in the last few hours has wrecked my holiday spirit and caused me so much anxiety I will be suing your STUPID COMPANY. Too many times American corporations think they can do what they want to small businesses and get away with it. Not with me!!!! You sure better have a manger call me ASAP!!!!...oh of course when your office opens PST TIME!!! I'm sure you set up the PST time standard to take advantage of the time zone difference also. One corrupt company!!

B

Burned by this companyAuthor

If anyone else has had issues with QC holding their funds for extended periods of time and making excuses why not to release them please feel free to call my cell [removed] and share any legal resources you may have found. As a new subscriber to QB, my experience leads me to see them more as a racketeering venture whose business model is more focused on access to client funds and how they may manipulate them. Thank you

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r3alr3ckl3ss

This is crazy. Same experience. They charged my client, and held the money up for some 45 days or something insane, so I reversed the transaction, and THAT batch deposit is now withheld, this all began in March. Now it says "no funds released"

C

ChristieAnn 11

Hi there, r3alr3ckl3ss.

Welcome to the QuickBooks Community. I'll ensure to share some details on the typical payments process cycle and specific scenarios where holds occur.

When something unexpected happens in your transaction(s), a hold may be placed on the funds. Here are some possible reasons why your funds are on hold:

When your payment processing exceeds the established maximum dollar amount expected on your account.
When a transaction is processed after several authorization attempts and failures.
When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer or to Intuit.

When funds are placed on hold, Intuit will try to contact you through the phone number you have provided on your merchant account. You'll receive an email with detailed instructions on what additional information is needed in order to complete our review. To see additional information, you can click this article: Understanding Payment Holds.

The time it takes to process payments can vary based on a number of factors, such as the time of day. That said, the customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information. They'll be able to further assist with determining the details of the transaction and why it is still on hold.

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

Don't hesitate to post again here in QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!

D

DThomas74

I don't know how they get away with it. they were withholding over $48K of money I earned. They gave me some bullcrap excuses and 15 questions to answer where 10 of them had nothing to do with my money being released. QuickBooks is holding onto any large sums so they can draw interest off of you as long as they can. I'm sure they lobbied congress to make this legal and congressmen and women probably own stock in QuickBooks. Whatever the case... this screws the small business owner big time. I would never in a million years use this process again, nor use QB/Intuit/ or any of their products ever again.

B

Burned by this companyAuthor

Still waiting for a supervisor to call me

J

JamaicaA

Hi there,

I understand that you’d rather work on something instead of waiting on the phone. I also recognize the importance of your funds in your business. Please know this isn’t the service I want you to encounter.

Since this involves your deposits or funds, we’re unable to check it here for security reasons. I’d like to turnaround this experience by ensuring you’re able to speak with our representative. Just take note of our support hours so we can address you concerns on time.

Here’s how:

Go to the Help icon.
Select the Search tab and click Contact Us.
Enter a brief description of your concern.
Select either Start a chat or Get a callback.

I can see that my colleague mentioned about deposit speeds, you’ll want to read about when QuickBooks Payments deposits customer payments to know more.

See these articles to learn more about payment holds and instant deposits in QuickBooks Online:

This thread is still open if you have other concerns with your payments or any other QuickBooks-related concerns. Rest assured that I'm all ears and ready to help you out.

C

CNR2005

Yes, I am having lots of issues! They have been holding on to my funds for over 10 days! No one ever has a valid explanation as to why. When I call in, they put me on hold forever or just hang up. It's unreal!!!

R

Realmad

They have done that to me for 6750.00 no explanation or anything I’m contacting the lawyer as well

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newbie231

Having the same issue now in 2023. Over 2,000 has been held up since November of 2022. No one seems to have an answer. Long wait times just to be hung up on or to be told they will auto call me back. However, without a set time, I can't be near the phone all day without a set/scheduled time to speak. It has been 5 months and I have not received feedback on 3 different payments from a client. QB... this is not acceptable.

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MCS605

Here's your answer...don't use Quickbooks for your financial transactions. They withheld a payment of more than 20k for over a month. It caused major problems for me. They gave me a variety of possible reasons for this, but most representatives I spoke with could not provide me with the ACTUAL reason so I could avoid it in the future. I got no traction calling Payments Support. They stonewall you, and tell you there's no one else with more authority to talk. They simply say they will escalate the issue.

Here's what finally seemed to get some traction....

Make a formal complaint with QuickBooks.

Insist (if possible) that your case is elevated to "Tier 3".

STOP using Quickbooks for financial transactions if you have a small business like me, and can't easily weather problems like this.

I hope this helps. Sorry for your trouble.

M

MCS605

I forgot to mention that Quickbooks reps tried to tell me that the reason for the problems in transferring my money, was an internal processing issue with my bank (it wasn't). They charged me a processing fee of several hundred dollars for a transaction that wasn't going through because of their internal processing issues with my bank. I had to push for a reimbursement of that fee, which was given to me in the form of discounts to my QB subscription costs.

T

Tfrat26

I have. I just made my second invoice with this terrible platform. Once I finally receive my money I am immediately canceling this joke of a service. Not to mention i was paid on a Friday just to find out you can’t even contact support on the weekend smh. Why would I voluntarily pay to have some jerkoff company hold my earnings and keep hostage from me instead of using literally any other money service that would have those funds available immediately when paid by a customer? F**K quickbooks and anyone who would agree that their services are anything but outdated and obsolete. There’s literally five companies that I can think of off the top of my head that would immediately release those funds when being paid by a customer. Apple Pay, Venmo cash app PayPal ect. Fool me once shame on me. When I initially signed up for it all over their fax feed says payments are distributed three times a day 9 AM and 2 PM and 9 PM. Come to find out that’s all a crock of Sh*t. Until you’re established with them. F**K quickbooks period. Now trying to post this reply, and they’re already censoring my feeling toward them.

D

dp audio video

Yes!! I am having a problem right now! The transaction was processed on Monday June 25,2024 and I still don't have the funds transferred to me. I was told when I signed up for this service the I would receiver funds within 24 hours. Customer service is NOT giving me a valid reason for the delay. All I get is that "a delay can happen and it gets resolved within 3 to 5 days. This has been 5 days. I got confirmation that the funds were taken from my clients bank account and QuickBooks Payments sent me a Authorization number bit still no money!!

All I get is the same stupid answer from the agent. When asked to speak to a supervisor I either get silence or that they are busy helping other customers or, Ill get a call back. Today is Monday July 1,2024. My initial call to merchant services was on Friday June 28th. I still haven't gotten a call back!!!! I am frustrated and REALLY annoyed. It's bad enough I have to pay a ridiculous amount to this company for the privilege of using their program to operate my business then to have them contract me for a service and NOT provide what they described to me!

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Erika_K

We appreciate your initiative in reaching out to our support team. Your dedication of time and energy to contact us is valued and recognized, dp audio video.

Thank you for reaching out to our live support team. We appreciate your effort to resolve your issue through the Community space. However, it's important to note that the Community forum is a public platform, visible to all users. Due to this public nature, we're unable to access or discuss specific account information here for security reasons. Given the sensitive nature of account-related issues, we recommend continuing your conversation with one of our Payments Specialists. These experts have access to advanced tools, including secure screen-sharing capabilities. By working directly with a Payments Specialist in a secure, private environment, you'll receive personalized support that addresses your specific account concerns while maintaining the highest level of data protection and confidentiality.

Here's how:

Sign in to your QuickBooks Online company.
Click the Help (?) icon at the top right.
Select the Search tab and hit Contact Us.
Choose the Ask about something else tab.
Enter your concern, then select Continue.
Then, Start a chat with a support expert.

I'll add a few resources to help you with handling payments in QuickBooks:

Our team stands ready to support you with any QuickBooks payment processing concerns that may arise, dp audio video. Feel free to reach out any time by commenting below, day or night, as we offer 24/7 assistance. Your success in managing customer payments is our priority, and we're always here to help.

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