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MediaGal1010
November 7, 2024
Question

Does anyone know how to clear out Payment Links that have Error status in QB Desktop?

  • November 7, 2024
  • 1 reply
  • 0 views

Hi! I have these payment links with errors stuck on the top lines of my Payment Links window. The help threads say to use Actions to delete them, but there is no option to delete them under Actions and they are super annoying. How do I clear these errors out? There are no payments associated with these links (the client took care of it another way), and even when I uncheck the accept credit cards/bank transfers check boxes within the client profile these don't go away. Any help would be appreciated! 

 

1 reply

MsNorthPND18
MsNorthPND18
November 7, 2024

I recognize that this impacts the ability to navigate your account in QuickBooks Payments. Allow me to share some information that will help.

 

The ability to permanently delete payment links that have an error status is not currently offered. I suggest contacting our Support Team for help, as they can investigate the matter. Here’s how:

 

  1. Login to your QuickBooks, and click the Help icon.
  2. Then select QuickBooks Desktop Help/Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account select Continue and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Select to chat with us or Have us call you.

 

Our support services are available Monday to Friday, 6 AM to 6 PM Pacific Time, and Saturday from 6 AM to 3 PM Pacific Time.

 

If your client intends to make a payment at a later date, you can generate and send them an invoice. Once the customer settles the invoice, it's essential to document that payment. You can refer to the link for more information.

 

If you have any questions or concerns regarding payments in QuickBooks, I'm available to assist you.

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