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tessaashford
November 5, 2022
Question

Does anyone know who we contact when our business debit card through QB isn't working and is declining things? There is no emergency phone number on the card!!!

  • November 5, 2022
  • 1 reply
  • 0 views
p.s. there is money in the account.  I'm guessing it got flagged because it thinks something spammy has been charged. But nothing odd is happening on the account.  Please help!  Quickbooks team - - you need to have some way to handle typical banking issues on the weekend!

1 reply

MariaSoledadG
MariaSoledadG
November 5, 2022

I can see the urgency of having this taken care of as quickly as possible. I'm here to make sure that you'll get the help and everything will be okay, tessaashford.

 

The flag status is used to alert you to any suspicious transactions on your account. Not every flagged payment is fraudulent, that's why you don't need to worry too much. In most instances, declined transactions are for your own protection, and that's where flagging comes into play. Normally, a number to call should be available on the back of your QuickBooks Debit Card in case you'll have to dispute a transaction. 

 

You can reach out to our Merchant Services Team from Mondays to Fridays 6 AM to 6 PM Pacific Time. They're more capable of handling issues with debit or credit cards. And I'm sure they'll be able to resolve this issue in no time. 

 

Moreover, to learn more on how you can process and authorize all major debit and credit card transactions in QuickBooks Online, go through this article for your reference: Credit Card Processing In QuickBooks Online.

 

Fill me in if you need anything else about your business debit card. I'll be here to help you all the time.

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