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M
Maritza1
January 13, 2021
Question

Double Payments

  • January 13, 2021
  • 1 reply
  • 0 views

I paid an invoice however, the payment is showing up twice.  I need to reverse one of the payments.  However, the double payments is from last year.  How do I reverse?  If I do a deposit to clear the payment, how will I offset it when reconciling my bank statement?

    1 reply

    C
    CharleneMaeF
    January 13, 2021

    I'm here to help you handle your duplicate payments, Maritza1.

     

    If the payment is recorded accidentally, you'll want to void or delete it in QuickBooks. I'll guide you how.

     

    1. Go to the Sales menu.
    2. Select All Sales.
    3. Locate the duplicate payment, then click to open.
    4. Click More.
    5. Select Delete or Void.
    6. Click Yes on the prompt message.

     

    I've also included a video tutorial about creating a refund receipt for your customers if you receive an overpayment: Refund Customers.

     

    Additionally, to learn how to match your QuickBooks account and real-life bank statements, I suggest checking our Reconcile Workflow.

     

    Let me know if you have any other questions about handling duplicate payments in QuickBooks. I'm always here to assist you.

    M
    Maritza1Author
    January 13, 2021

    Thank you for your reply however, I cannot delete or void for the reason that these payments are for 2019 and the 2019 books are closed however, when I do my bank reconciliation, I am seeing that these checks have yet to clear. And it's for about $15K...

    J
    JonpriL
    January 13, 2021

    Hello @Maritza1,

     

    Let me help share how you can fix the posting of your customer's payments so you can proceed with your bank account reconciliation.

     

    To start with, let's mark the said payments as Cleared directly from your bank account register. By doing so, it will remove them from the list of transactions for your new reconciliation.

     

    Let me show you how:

    1. Go to Accounting.
    2. Select Chart of Accounts.
    3. Find your bank account from the list of accounts.
    4. Under ACTION, select View register.
    5. On the list of transactions, select the payments in question.
    6. Put C under the Checkmark column for the said payments.
    7. Click Save.

    On top of that, I'd recommend contacting your accountant for guidance with your account reconciliation and to avoid messing up your 2019 books. If you haven't yet, you can find one near you with this link: Find an accountant or bookkeeper.

     

    Additionally, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Online Year-end Checklist.

     

    If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

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