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A
au01
November 7, 2024
Question

Drop down menu not working

  • November 7, 2024
  • 1 reply
  • 0 views

When I try to create my invoices, the drop-down option for customer/jobs are not populating. I sign out and close the window to hopefully reset any bugs and reopen it to experience the same exact issues. I have also cleared cookies and cache, but it still isn't working. Does anyone know how to fix this? Is there a team working on this bug? Thanks.

1 reply

Tori B
Tori B
November 7, 2024

Good morning, @au01.

 

Thanks for taking the time to reach out to the QuickBooks Community for support. 

 

Since you have already completed the basic troubleshooting (clearing the cache from your browser), I recommend contacting our customer support team. They can securely access your account and conduct further investigation.

 

Here's how to reach them:

 

  1. Tap the Help menu, then click the Search tab.
  2. Press Contact Us.
  3. Choose a specific topic or Ask about something else, and type in a short description in the box provided.
  4. Select Continue, then pick the Chat or Callback option.

 

For our team's operating hours: QuickBooks Online Support.

 

In the meantime, please let me know if there is anything else I can assist you with. Take care, and have a wonderful day! 

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