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1a2b
February 7, 2023
Question

ECheck Authorization Form

  • February 7, 2023
  • 3 replies
  • 0 views

Quickbooks says I need signed authorization in order to complete an echeck transaction. The current instructions given in quickbooks leads to a form that is no longer available. What are people using to get authorization? All the answers I've seen to this question do not work thus far

    3 replies

    G
    Giovann_G
    February 7, 2023

    Thanks for reaching out to us, 1a2b.

     

    That is true. You'll need to fill in and submit a signed authorization for ACH and eCheck transactions. The link to the ACH Authorization Form to accept an eCheck isn't working. Even though we're evolving, we don't anticipate this change the way our product behaves.

     

    We have already informed our software engineers about this issue. We'll update this thread as soon as the form becomes available. In the meantime, I recommend looking for an Auth form for ACH and eCheck agreement outside of QuickBooks Online so you may complete your transaction.

     

    Here are some articles I've gathered with more details about payment processing for future reference:

     

     

    We're all right here anytime you need help. Take care and stay safe.

    D
    DebSeaman
    March 20, 2023

    I too am in need of this form and would like this to be fixed ASAP.

     

    HTTP Status 404 – Not Found (intuit.com)

      E
      Ethel_A12
      March 20, 2023

      I understand how important it is for your business to have an authorization form, @DebSeaman.

       

       We don't have an exact date of when it will be available. Our engineers are still working on fixing this issue.

       

      In the meantime, you can look for an Authorization form for an ACH agreement from outside QBO. 

       

      Here is an article you can check to learn more about QuickBooks Payments deposit time: Find out when QuickBooks Payments deposits customer payments.

       

      Don't hesitate to click the Reply button below if you need additional assistance with QuickBooks Payments. I'm always here to help. Have a great day.

      S
      stellarbookkeeping
      May 5, 2023

      The link in QBO doesn't work either.  I am baffled that this is an ongoing problem from early LAST YEAR.  How is that possible???

       

        P
        pr11
        May 11, 2023

        I found the form that I was using a few years ago. While the QBO support team is taking time to fix the broken links, perhaps, some will find this old form useful. 

          C
          clh4
          May 13, 2024

          Thank you! They still have not fixed the broken link.

          E
          Erika_K
          May 13, 2024

          I'm glad to learn that you've successfully acquired the form, clh4. Your proactive approach in obtaining the form reflects your commitment to fulfilling requirements and ensuring smooth progress. Allow me to provide additional details regarding this issue.

           

          After reviewing my resources, I have found no ongoing investigation about the difficulty of accessing the authorization form. In this case, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

           

          Here's how: 

           

          1. Sign in to your QuickBooks Online company.
          2. Go to Help (?).
          3. Select Contact Us.
          4. Click Ask about something else. 
          5. Enter your concern, then hit Continue.
          6. Choose a way to connect with us:
          • Have us call you: Callback - We'll call you in about 12 mins
          • Get a callback: Chat - Start a conversation 

           

          Check out their support hours to determine availability. 

           

          I'm still ready to assist with anything related to the form or its contents, clh4. If you have questions about billing, transactions, or any other payment inquiries, please don't hesitate to comment below. Your satisfaction and peace of mind are of utmost importance, and I'm committed to ensuring a smooth and hassle-free experience for you. Take care and remember that I'm here to support you every step of the way!  

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