Question

Elan Financial Credit Card is unavailable.?

Forum|Forum|2 years ago
September 30, 2023
5 replies
0 views

I would like to connect to my Elan Financial credit card, but QB says its unavailable. I called Elan but they were clueless. Any help would be appreciated. David

QuickBooks Online

C

ChristieAnn 11

Welcome to the QuickBooks Community, David. Let's go over some troubleshooting steps so you can easily link your bank account to QuickBooks Online.

Beforehand, may I ask if you tried to select the option displayed on the bank list that says Elan Financial Credit Card Unavailable? Also, did you get a specific error? I appreciate any further details so I can provide accurate information.

For now, I suggest linking your bank account through a private window to narrow down the result and protect your browser against cookie-based tracking. You can use either of these keyboard shortcuts to save you time:

Google Chrome: press Ctrl + Shift + N
Microsoft Edge: press Ctrl + Shift + N
Firefox: press Shift + CTRL + P

If the steps above don't work, use another supported browser as an alternative.

Lastly, click on this article if you need help reviewing your downloaded transactions by matching or adding them in QBO: Categorize online bank transactions in QuickBooks Online.

If you need any additional assistance while connecting or managing your bank in QBO, you can leave a comment below. I'll get back to you, david. Have a good one!

E

EJBenton

I spoke with a client this week that said Elan can not be directly connected to QB. You can pull a csv file that can be imported.

S

smonroe311

Up until Sept 22, Elan has been pulled into QBO just fine. Now, QBO just keeps saying, try back later and Elan is listed as a credit card option as Unavailable.

Fiat Lux - ASIA

@david-eaton-epsi

Use MT Online or one of the converter tools (e.g csv2qbo @$60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

W

whiteviper

I was able to connect QuickBooks to elan financial services business account for more than the last year. However, recently Elan changed their page and now I can only see one of our 14 accounts and it is of NO value to me. I need to see the Master or "payable" account for the whole company. I spent 6 hours on the phone with QuickBooks and Elan on November 22nd 2023 just to have them confirm what I already knew....It's not working! QuickBooks support said they would email me when they had a solution but not to expect anything in the near future. What a PITA.

L

ljslbooks

I am having the exact same issue. Nothing after Oct. 18th will download. I hope there is a fix for this soon. I can't imagine entering all of these things manually. What a drag!

H

hschlewitz

We are also having the same issue. We were able to reconnect 1 of our 2 accounts. The second account keeps failing.

S

SheandL

Hello there, @lewitz.

I recognize the need to connect both accounts in QuickBooks Online properly. Let me share some information on how to link your second account successfully.

We can do some troubleshooting steps to help resolve this issue. Browsing in incognito or private mode will separate your record of your history, cookies, or other temporary data saved on your device. We can use these keyboard shortcuts to navigate to these mode easily.

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

You can refer to this article for guidance on reviewing your downloaded credit card transactions: Categorize online bank transactions in QuickBooks Online.

Feel free to get back to us if you need more help about connecting your credit card account. We're always glad to assist you.

H

hschlewitz

This did not fix it. Please find a solution to this.

S

SEEDController

Same problem. This has worked for years and not it is not. The main account is not available through the connection and that is the account that holds the balances. Please correct the asap.

MariaSoledadG

Let me add some information about Elan Financial Credit Card, Seed.

We received a report about Elan Financial Service missing accounts in the connection window. Our engineers are working to fix this as soon as possible. While the connection is unavailable, you'll want to manually upload transactions into QuickBooks Online (QBO). Go to Step 4, then follow the process for the accounts not connected to online banking. Please know that once the option to connect is possible, this process will cause duplicates. Ensure to know the oldest existing transaction currently in the account so this will be your basis in identifying transactions whenever you encounter duplicate transactions.

In the meantime, I recommend reaching out to our support team so they can add you to the list of the affected users. This way, you'll receive an update once the issue is fixed. To do so, follow the steps provided below:

Access the Help icon and select Search.
Click the Contact Us button and enter your concern.
Press Continue.

Additionally, QuickBooks downloads the latest transactions automatically once you're able to connect to your bank. This suggests categories based on how you categorized similar transactions before. I've added this article so you can take a look at the detailed process: Categorize Online Bank Transactions In QuickBooks Online.

If there's anything else that you need help with connecting your bank, let us know so we can get back to you. We're here to make sure everything is taken care of.

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