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CarsonWelding
February 21, 2023
Question

Email on Invoice

  • February 21, 2023
  • 1 reply
  • 0 views

Hello Community! I was wondering why when I go to do a new invoice an old email from a past customer auto populates in? How do I fix this?  Thanks In Advance! 

1 reply

R
Rasa-LilaM
February 21, 2023

Hello there, Carson.

 

Let's go over some basic troubleshooting steps to resolve the unusual experience when creating an invoice. I'm here to walk you through the process. 

 

To begin, open QuickBooks Online (QBO) in incognito mode or a private window and create an invoice. These modes are designed to prevent data and history linked with a specific browsing session from staying on the device. They also allow the online program to function smoothly. Follow the steps below to bring up private browsing:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If the email address no longer auto-populates on the invoice page, clear the cache and cookies to improve the browser's overall performance. Otherwise, use another supported browser to see if the issue is with the current one you're using. 

 

For tips on how to optimize the performance of your QuickBooks, click here to access the article. Furthermore, this link contains resources that will help you handle any accounting tasks efficiently: Community guide. Simply choose the topic that best addresses your concern.

 

If you have any further questions about invoices or other sales-related activities, leave a comment below. I'll get back to answer them for you. Have a great rest of the day.

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