Using Quickbooks Online, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all. I've searched the community database and I can't find a valid answer on how to fix this issue.It states that you need to:Choose Account from the Online Service Center page.Select Settings & Alerts.In the Email Alerts section, choose Yes for each notification you've like to receive.Enter the email address where you'd like to receive this notifications. Click on Save Changes"Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

I want to make your customer gets an email notification, @Javy. The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how: Go to the Sales, then tick Customers. Select the All Sales tab, then pick the Payment transaction associated to the invoice.In the Receive Payment page, hover towards the bottom and then hit Print.In the Print preview window, click the Download button and save the Receipt on your desktop.After that, you can now email your customer and attached the receipt manually. In case you need help with other customer tasks, click this link to go to our general customer topics with articles. Let me know if you other questions or concerns. I'll be around to assist you. Take care and have a great weekend.

J

Javy

Question

Email Payment Notifications

Forum|Forum|5 years ago
October 17, 2020
6 replies
0 views

Using Quickbooks Online, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all. I've searched the community database and I can't find a valid answer on how to fix this issue.

It states that you need to:

Choose Account from the Online Service Center page.
Select Settings & Alerts.
In the Email Alerts section, choose Yes for each notification you've like to receive.
Enter the email address where you'd like to receive this notifications.
Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

QuickBooks Payments (Merchant Services)

S

ShiellaGraceA

I want to make your customer gets an email notification, @Javy.

The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how:

Go to the Sales, then tick Customers.
Select the All Sales tab, then pick the Payment transaction associated to the invoice.
In the Receive Payment page, hover towards the bottom and then hit Print.
In the Print preview window, click the Download button and save the Receipt on your desktop.

After that, you can now email your customer and attached the receipt manually.

In case you need help with other customer tasks, click this link to go to our general customer topics with articles.

Let me know if you other questions or concerns. I'll be around to assist you. Take care and have a great weekend.

J

JavyAuthor

That didn't help at all. Did you read my message?

Using Quickbooks Merchantcenter, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all. I've searched the community database and I can't find a valid answer on how to fix this issue.

It states that you need to:

Choose Account from the Online Service Center page.
Select Settings & Alerts.
In the Email Alerts section, choose Yes for each notification you've like to receive.
Enter the email address where you'd like to receive this notifications.
Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

A

Andy-W

Did you find a solution? We have the exact same problem

U

userjeff

I'm also having the same problem. This help thread is worthless so far.

RenjolynC

I'll work with you in fixing the notification issue, userjeff.

When you're not receiving email notifications from your QuickBooks Payments account, it's possible that your settings is not configured properly, or the email is added in the Spam or Junk mail folder.

Let's make sure to check your payments settings by following these steps:

Sign in to the Merchant Service Center.
Go to Account > Settings & Alerts.
In the Email Alerts section, choose Yes for each notification you'd like to receive.
- To get emailed each month when your payment statement is available, choose Yes for Receive Statement Notification.
- To get emailed each time funds are deposited to your account, choose Yes for Receive Credit Card Deposit Notification.
Enter the email address where you'd like to receive these notifications. You can add multiple email addresses by separating them with semi-colons. In the empty box that appears when you click a notification's Yes radio button, enter the email address that you want to receive the notification. If you enter nothing, notifications go to the email address on file with Intuit Customer Service. (This may differ from the email you use to sign into the merchant service center. More on email addresses.)
Click Save Changes.

Once done, access your email and review your Spam or Junk folders. If you're still not seeing the payments notification email, I'd recommend reaching out to our QuickBooks Payments Support.

You can click the Chat with us link in this article: Contact Payments.

You're always welcome to get back to me if you have other questions or concerns with your QuickBooks Online account. Take care and stay safe!

D

DSaball

There is no option to for email alerts. So, what is the work around. My client doesn't need payment notification from clients. TIA.

S

ShiellaGraceA

Thanks for joining us, @DSaball.

I have some information about the email notification option. Payment Notification emails will be sent from the Customer-facing email address in your company settings.

Here's how to check:

Go to Gear.
Select Account and Settings.
In the Company menu, tap the pencil icon in the Contact info section.
Make sure to enter an email address in the Company email and Customer-facing email fields.
Click Save.

If you already have emails in those fields, please contact our Merchant Support Team so they can create a ticket for you and assist you further. You can use this link to reach out: QuickBooks Payments.

Additionally, feel free to check out our FAQs to get answers to common payment questions: QuickBooks Payments FAQ.

Let me know if you have other questions or concerns. I'll be around to help. Take care and have a good one.

M

Melton

This seems to be an issue for a lot of people. There is no options for email alerts in the settings and alerts tab. Has there been a fix to this issue?

C

cnquinn

Email Alerts section does not exist.

Adrian_A

Hi, cnquinn.

The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how:

Go to the Sales, then tick Customers.
Select the All Sales tab, then pick the Payment transaction associated to the invoice.
In the Receive Payment page, hover towards the bottom and then hit Print.
In the Print preview window, click the Download button and save the Receipt on your desktop.

If the issue persists, I'd suggest contacting our Payments team. They can investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

Also, you can open this handy link for more payment tips: QuickBooks Payments FAQ.

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

L

LAYMIN

There is still no fix. Useless [removed].

C

CitySlickerRancher

I had a similar issue in QuickBooks desktop so hopefully this helps. I changed the email address on my merchant account so that invoices were emailed from a new address and that worked great (click Merchant Service Center in left nav, Account>Account Profile, edit email in Contact Information section). The problem was that when a customer paid, I still received "Payment received" messages to my old email address. I searched and searched (including this posting), didn't find the answer and finally called support. I spent an hour with frontline support and was finally escalated to the second line support who asnwered my question in less than five minutes. Go to My Company in left nav and change the Email address under Company Information. That is the email address where you will receive the "Payment received" messages. Worked like a charm. Best of success to you.

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