Emailed Statement Issue

We can use the Audit Log feature in QuickBooks Online (QBO) to identify which customers haven't received their statements, @MBA63. Let me guide you through the process.

Audit Log tracks and records transactions, edits, and changes made to your QBO account. Here's how you can use it to determine which customer didn't receive a statement:

1. Head to the Gear icon.
2. Select Audit log.
3. Filter the Events to Statements. Ensure that the month in the Date Changed section is correct.

After filtering, you can view all statements from the last 150 days.  Check the Event column to see which statements were sent successfully. You can then recreate and resend any missing statements.

Check out this article for reference: Use the audit log in QuickBooks Online.

For guidance in recording customer-based payments, you can review this article to help you out: Record an invoice payment.

If you need further assistance with emailing or viewing sent statements in QBO, feel free to reply to this message. I'm always here to help.