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C
clr3
May 14, 2025
Question

Enter tax payment manually - error message

  • May 14, 2025
  • 1 reply
  • 0 views

I've been trying for a week now to manually add a tax payment made outside of quickbooks online.  I've never had this happen before but need to add it so the tax liability section shows the payment has been made.  This is something I do every month for local taxes so I'm sure I'm doing it correctly.  The message I keep getting says...Payment submission failed.  Has anyone had this issue recently?  I'm thinking its a QBO glitch? Thanks

1 reply

K
KimberlyS
May 14, 2025

We appreciate the time and effort in attempting to manually add a tax payment, clr3. It's evident how essential this process is to keep your record accurate. I'll ensure you can connect with the right support for assistance.

 

Since the error saying "Payment submission failed" has persisted for a week already, I recommend contacting our Live Payroll Support team. They have the necessary tools and expertise to thoroughly examine its underlying cause and identify the most appropriate resolution.

 

Here's how:

 

  1. Open your QuickBooks Online company.
  2. Select (?) Help, then proceed to the Search tab.
  3. Enter a question or topic from the designated field or open an article.
  4. Click Contact Us at the bottom of the Help panel.
  5. Pick the Ask about something else option and add details of your concern to Continue.
  6. Choose Chat with us or Have us call you.


Additionally, please check their support hours to facilitate an optimal time for connecting with an expert.

 

Once everything is sorted out, consider reviewing this material for comprehensive guidance whenever you need to access payroll tax payments and forms: View your previously filed tax forms and payments.

 

We're fully committed to ensuring you can maximize your QuickBooks Online Payroll experience. If you have further queries about handling tax liabilities or other related queries, leave them here anytime. We'll monitor any activities in this thread so we can provide relevant help as soon as possible.

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