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A
attorneyrona
December 23, 2022
Question

Entering credit card purchases

  • December 23, 2022
  • 2 replies
  • 0 views

Absolutely everything else seems fine, but suddenly when I try to record credit card purchases, I get a pop-up that says "The connection to the company file has been lost" and then says to "make sure the computer that is hosting access to the company file has not been disconnected from the network or turned off". It gives me no option but to "Abort". Any ideas?

Thanks

2 replies

BigRedConsulting
BigRedConsulting
December 24, 2022

It could be file corruption. I'd try Rebuilding the file from the File | Utilities menu and see if that resolves the issue.

G
GlinetteC
December 24, 2022

Hello, attorneyrona. I can help fix the pop-up message you received while attempting to record the credit card purchases.

 

I agree with BigRedConsulting that the file may be corrupted. To verify, let's run the Verify and Rebuild Utility tools to get this fixed. It's a good start when it comes to fixing data-related issues.

 

To run the Verify Data utility:  

 

  1. Click the File menu.
  2. Select Utilities. 
  3. Click Verify Data. 
  4. If there are issues found, you’ll be prompted to Rebuild Now. 

 

Here are the steps on how to run the Rebuild utility:  

 

  1. Click the File menu. 
  2. Select Utilities. 
  3. Choose Rebuild Data. 
  4. Click Ok on Rebuild has completed.

 

If the issue persists, run the Quick Fix my Program from the QuickBooks Tool Hub. Here's an article for the detailed steps: Connection has been lost.

 

Visit again if you need further assistance resolving errors in QBDT. I'll help you in any way that I can. Happy Holidays!

L
LM681
November 15, 2023

I'm using QB online and need to enter credit card purchases. When I enter them in as expenses, Credit card credit, they show up as payments not charges. How do I enter the charges?

C
CamelleT
November 16, 2023

I'll provide the steps in entering your credit card purchases, LM681.

 

In Quickbooks Online (QBO), making a credit card credit will show up as payments. Here's how to enter the charges:

 

Record a check

 

  1. Select + New, then choose Check.
  2. In the Payee field, select the vendor's name for the credit card payment.
  3. In the Bank Account field, select the account from which the payment will be made.
  4. Complete the other fields.
  5. Enter the category details and a payment amount.
  6. Enter a description and an amount.
  7. Hit Save and Close.

 

Moreover, I'll share an article to help you record business expenses and give you a complete picture of your business and profit: Enter and manage expenses in QuickBooks Online.

Comment below if you have further questions about recording credit card purchases and I'll circle back to assist you. Have a nice day!

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