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R
rbogere
June 5, 2024
Question

ERROR IN RECORDING PAYMENTS

  • June 5, 2024
  • 1 reply
  • 0 views

Hello community,

am facing challenges since yesterday with recording payments in the system. I have been doing it very well for years but from yesterday, i don't know what happened. it gives an error as "Payment Error...Due to an error recording payment for xxxx, QuickBooks stopped processing payments. No bills were recorded "

I need your you help how to go about this

Thank you

 

1 reply

K
Kurt_M
June 5, 2024

Hi there, @rbogere.

 

Before we go through your current situation, we'd like to know what QuickBooks product you're using. Are you using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? Also, can you tell us how you entered the payments inside your company file?

 

In the meantime, we recommend clearing temporary internet files in your browser and ensuring it's back to its default state or function. Please know that these so-called temporary data can sometimes affect your experience using the program. To start, access your company file using an incognito or private browser through these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, try to record the payments. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

 

Moreover, here's an article to help you manage expenses inside QuickBooks: Enter and manage expenses in QuickBooks Online.

 

We encourage you to visit the Community space if you have further questions or need assistance handling payments or bills inside the program. Our team will be around to help you out again anytime. Keep safe.

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