error message -5000

Hello there, @Jeeptjchick.

I understand how you feel about going through that error (error message -5000) for two months now. I want to make sure you'll get the help that you need, so I consulted the back end team to review your case.

I assure you that we'll have someone from our back-end to contact you to further assist with connecting your payments and QuickBooks Desktop.

I'll leave you with this link with help articles you can bookmark for your future reference: Manage and process customer payments with QuickBooks.

I'm always around to listen and help in any way I can if you have additional concerns about connecting QuickBooks payments to QuickBooks.