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dagurpro51
December 12, 2024
Question

Error when trying enter bank deposit verification

  • December 12, 2024
  • 2 replies
  • 0 views

Hello,

I was hired to do a freelance job and my client had me sign up for payment through Quickbooks. The agreement was half payment now, the other half upon completion.

I set up my account and received the email asking to verify my bank account via those two small deposits. I see the two deposits, but when I go to enter in the amounts I get a ‘An error has occurred while verifying bank deposits. Try again.’ error in red with no other solutions provided.

Any idea on how to proceed on to the next steps so I can receive my payments?

Thank you,

Danny

    2 replies

    FishingForAnswers
    FishingForAnswers
    December 12, 2024

    @dagurpro51  Given that it is QBO, it is most likely that it was not up to the heroic demands of the world's most common browsers and was mutilated by the cache somehow.

     

    A good first step would be to try to do it through an incognito window; that'll rule out the most likely culprit, at least.

    A
    Aldren18
    December 12, 2024

    As an employee myself, I also want to get my payments processed smoothly. I'm committed to making this process as seamless as possible for you.

     

    The error message you’re encountering, “An error has occurred while verifying bank deposits. Try again,” indicates a browser issue. The numerous cached files in your browser cause unusual behavior in your QuickBooks Online (QBO). I recommend performing these troubleshooting steps to isolate this.

     

    To start, open an incognito window and proceed to set up your account. You can refer to these shortcut keys below to open an incognito window in all supported browsers:

     

    Mozilla Firefox: CTRL + Shift + P

    Microsoft Edge: CTRL + Shift + N

    Google Chrome: CTRL + Shift + N

    Safari: Command + Shift + N

     

    If you continue to experience difficulties after trying these steps, I recommend contacting QuickBooks Support directly. They have access to your account details and can provide more tailored assistance to resolve this issue promptly.

     

    Additionally, I've included a link to QuickBooks help articles you can browse and explore for future reference: View all QuickBooks help articles.

     

    You can always rely on us for prompt support in this forum. We encourage you to utilize the Reply button below if you have further questions or have any other inquiries.

    D
    dagurpro51Author
    December 17, 2024

    Thank you for the replies. I seem to have been able to verify my bank (though it just showed up under my account, the deposit verification section never worked for me. My Chase account now shows up under 'My Network'.) But now I seem to have another problem with this next step.

     

    Under the 'Get Paid' tab when signed in on an Incognito desktop browser, I can not see my invoice that was sent to me by my client. I see their name pop up under 'Customers' but it has $0 under open invoices. When I click on 'Network Payments', it's blank. The 'Select a customer' option is greyed out. 

     

    What's super strange is now when I log in on my phone under the 'Network payments' tab, I do see my customer and the invoice amount sitting there in the 'In progress/complete' tab, with it saying today's date for delivery and 'Processing' as it's status. I am not sure why this isn't showing on my desktop version and why I have limited availability. Also, I am not convinced the invoice is actually even processing since no money has been seen yet and it's EOD.

     

    Thank you for any further help here. I am quit confused and there doesn't seem to be a lot of help based around this problem nor do I know how to word everything to get to the answers. I also tried the chat feature for help, but it kept refusing to send my messages. I checked my ISP, but everything in the house was working except for that chat feature. I feel like the universe doesn't want me to get paid!

    K
    KimberlyS
    December 17, 2024

    We appreciate you getting back into this thread, dagurpro51. I'll route you to the appropriate support for assistance to ensure you can access your invoice.

     

    It appears that an issue with your desktop browser is preventing you from viewing the invoice sent by your customer and using the chat feature for help. Hence, I recommend contacting our customer support team using your mobile device browser. They can thoroughly examine your account for relevant fixes or workaround, ensuring you can review your transactions seamlessly.

     

    Here's how:

     

    1. Access your QuickBooks account from your mobile browser.
    2. Click (?) Help, then proceed to the Search tab.
    3. Select Contact Us and pick Ask about something else.
    4. Enter your concern, then click Continue.
    5. Choose to Have us call you or Start a Chat to talk with an expert.

     

    Additionally, please observe their support hours to connect with them accordingly.

     

    Moreover, you might want to scan these resources to request a payment from your customers, send invoices, and receive bills from vendors:

     

     

    We're always here to promptly respond if you have other queries about receiving customer payments with QuickBooks. Consider adding your concerns to this thread anytime through the Reply button below. 

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