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Luke45
July 12, 2022
Question

Every QuickBooks Payments ACH/Echeck Going Into Review

  • July 12, 2022
  • 1 reply
  • 0 views

I've been working away at this issue for a few months now, all of my invoices that are paid with a bank account are taking into review and held for 14 days (at least). Quickbooks always says they'll send me an email explaining why it went into review, but they never do. I've spent well over 10 hours on the phone with Quickbooks support and haven't gotten anywhere. I'm just curious how long it takes for you all to get the deposit in your bank account once a bank transfer/echeck invoice is paid? Any help or insights would be much appreciated.

1 reply

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GebelAlainaM
July 13, 2022

Hi there, @Luke45. 

 

I understand the impact of any delays in depositing funds to your business. I'm here to share more details about when QuickBooks deposits customer payments into your bank account.

 

If you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. Usually, you'll get your payments within 5 business days for the first 1 to 4 weeks while we set everything up. Once everything is set-up, you'll get an email that your payments will process at the regular speed.

 

 I'd recommend reaching out to our Merchant Service Center didn't get any email about an issue. This way, they can securely look into your account and investigate further about this matter.

 

I'll be adding these articles with additional insights into the delayed deposits in QuickBooks:

 

 

Please check out this article for future reference: Categorize and match online bank transactions in QuickBooks Online.

 

I'll be here if you have additional questions or clarification about a deposit. Have a great day!

L
Luke45Author
July 14, 2022

Thanks for the response, i've had this QBO account for a while now though and still haven't gotten an email that my deposits will be coming in at regular speed. Nobody within QB or Intuit seems to have the ability to check on this. Could you potentially look it up for me? 

R
Rea_M
July 14, 2022

I appreciate your immediate response, @Luke45.

 

I can see the urgency of getting your payments issue resolved. Let me route you to the best support who can potentially look it up for you and provide the appropriate fix so you can have your deposits come in at their regular speed.

 

The Community is a public forum, so we're unable to access your account for security reasons. We'll need to collect some personal information to pull up your account. With this, I encourage you to reach out to our QuickBooks Payments Customer Care team. They have all the necessary tools to check your deposit speed and guide you with the appropriate fix. Here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message or Get a callback).

 

Once everything is all set, you may also want to visit this article in case you need answers to the most commonly asked questions about funding status, account management, and payment processing using QuickBooks Payments: FAQs for QuickBooks Payments.

 

We appreciate your patience regarding this matter. If you have other deposits concerns or questions about managing your payment transactions, I'll gladly help. Take care, and I wish you continued success, @Luke45.

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