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2 replies

J
Johnycash
February 14, 2023

its not your issue to fix. Intuit needs to fix it. You can get them to click "advanced" then accept the risk, but, its better to have them wait for intuits ssl certificate to renew.

    Q
    QueenC
    February 14, 2023

    Hello there, @Aaron246.

     

    Allow me to assist you today so you can get back to work and make your client pay without any error.

     

    First off, let's check if the browser version is outdated. You can use the browser health checkup tool to verify. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. 

     

    QuickBooks has certain specific requirements for your computer's operating system, your internet speed, and your web and mobile browser depending on your system. With this, I'd recommend verifying if you're using the recommended operating systems, internet speed, and supported web browsers.

     

    Lastly, if you happen to install any antivirus apps in your program, I'd recommend consulting an IT expert on what's best to do since that may have caused the issue, disabling QuickBooks to open.

     

    If in case the issue persists even after following the steps above, let your client log in using incognito. This may have been caused by the piled-up cache in your regular browser. Here's how to access incognito mode:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Option + P

     

    If your client was able to access the site without any error by browsing privately, we can conclude that it's being caused by the browser. We can isolate this by clearing your regular browser's cache and cookies. You can also switch to another supported browsing application if it continues occurring while using incognito.

     

    Additionally, I've also included this helpful article to help you optimize QBO's performance: Why is my QuickBooks Online slow?

     

    Please touch base with me if you need additional assistance in accessing sites. I'm always happy to help. Take care. 

    C
    cindyc4
    February 14, 2023

    Our customers are also getting the "expired certificate" error this evening when trying to pay their invoice. Multiple customers have notified of us of this issue this evening. I do not believe that they suddenly all have out of date browsers as the post suggests. Nor is it appropriate to get on the phone with our customers and make them troubleshoot to be able to pay. Given the nature of the error message and that it has suddenly impacted multiple customers trying to pay tonight (and multiple QB customers not just us), I believe this is something on the QB end.

      KlentB
      KlentB
      February 14, 2023

      I'll share some information about that error and help ensure that you'll get paid on time, cindyc4.
       

      SSL certificates usually expire to keep your encryption up to date. When this happens, the website shows alert messages to the users, like "Your connection is not private" or "Your communication is not secure". 

       

      I understand that this may scare off your clients with warnings, but this does not stop encrypting the outgoing data, flowing from the server to the user’s browser. To ensure that this will be taken care of I'd recommend contacting our technical support. This way, we'll be able to further investigate the issue and renew the certificate. Here's how:

       

      1. Click the Help icon on the top right corner of the screen.
      2. On the pop-up panel, go to the Search tab.
      3. Click the Contact Us button.
      4. Enter the error message in the description box.
      5. Proceed with Continue, then choose Chat or Callback.

       

       

      If you need more tips and resources in managing your customer payments, I'll leave these articles here: 

       

       

      We appreciate your patience and understanding on this matter. Feel welcome to reach out to me again with any concerns and questions you may have. Just add the details and I'll help you out.

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