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hrshbrmdz
June 20, 2022
Question

Failed Online Bill Pay due to insufficient fund

  • June 20, 2022
  • 1 reply
  • 0 views

Hello Quickbooks,

We have processed a payment thru Online Bill Pay on May 27, 2022. However, Quickbooks shows that the payment was failed due to "Insufficient funds". We have a charged of $35 in our bank for the "NSF RETURN ITEM FEE" but the actual payment was not deducted. We have reached out to our vendor, and they have confirmed that they received the payment through Intuit Online payment on May 31, 2022. Can you please advise why the payment was not successful in Quickbooks?

 

 

1 reply

G
Giovann_G
June 20, 2022

Thanks for utilizing the Community space, hrshbrmdz.

 

A variety of factors can contribute to online payment failure. It could be due to a lack of funds or system downtime affecting payment gateways, payment processors, acquiring banks, and issuing banks.

 

I recommend contacting your financial institution to check why the payment isn't successful. They'll be able to verify the transaction and provide you with information about the failed payment.

 

I also encourage you to read this article to learn more about the Online Bill Pay feature in QuickBooks Online: What is Online Bill Pay?.

 

In addition, I've included this resource about voiding payment if a bill is paid by mistake through Online Bill Pay for future reference: Void an Online Bill Pay payment.

 

You're welcome to post again if you have further questions or other QuickBooks concerns. We're always available to help you.

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