Fantom Charge

I have seen a few other posts over the past 2 years about that happening.

It, of course, has always been fraud. Sadly, QB hasn't done anything to help those people.  

They have all basically been told it's not a QB problem. (which it is)

You can use the search bar at the top of any page here in the community, to find others that have had it happen.  If I come across any of those posts, I'll post the links here. 

Good luck.  

Thank you for your valuable insights, Clays. I share a tool that can assist you in identifying those charges and guide you toward resolving this issue quickly.

You can use a tool to track the charges applied to your customer within your QBO company file. I recommend checking out this page: Understand Intuit charges on your credit card or bank statement.

After determining what triggered the sudden charge, you'll want to contact our Live Support so they can help you in rectifying it. I'll write down the steps to get you going:

1. Access your QuickBooks Online company.
2. On top right corner, click (?) Help.
3. Select the Assistant tab to get help from the QB Assistant, or Select the Search tab to enter your question and find Help articles.

See this article for more information: Get help with QuickBooks products and services.

Additionally, check out this handy article to get tips on how to handle clients in QBOA: Manage clients in QuickBooks Online Accountant.

On top of that, we now have our QuickBooks Live Expert Assisted and that they can offer tips and guide you towards streamlining the process of handling clients inside the program. Feel free to check them out.

I’m keeping a close watch on the Community space, and I invite you to share your thoughts below. I’m here to help you tackle any QuickBooks issues you might have. Stay safe!