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N
NKO
November 7, 2022
Question

Find other matches - can't resolve the difference

  • November 7, 2022
  • 1 reply
  • 0 views

Hello, I need help with the transactions "Find other matches" function. I can't resolve the difference from this month (from November 3 or 5), an error message occurs: "Something's not quite right An unexpected failure occurred." How can I fix this? Is this your internal bug?

    1 reply

    R
    rsb-ed
    November 7, 2022

    I'm also experiencing this issue.

     

    I have a bank transaction that has a merchant processing fee already deducted from it.

     

    I match the full amount to the invoice, and then choose the resolve difference to add in the offsetting merchant fee transaction.

     

    When I click save I receive this error message:

     

    Something’s not quite right
    An unexpected failure occurred.
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