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DrBobI
March 19, 2024
Question

Fixing a deposit error

  • March 19, 2024
  • 2 replies
  • 0 views

Hi.    I am using QB 2020 pro still..  I know it is old but my needs are simple and it works well for me.   I have a problem  Ihave statement payment that was entered by mistake  when I am in this customers account  I see the payment    When I look at my ledger it is nt there.  I want ot delete it completely and get my numbers in order.  I do not see how to delete this so it does ot show up a paid when I look at that customers ledger.  nay help would be aprrreciated

 

 

bob

2 replies

4
4Gal
March 19, 2024

Run Verify/Rebuild Data utility. Did you encounter any error message?

S
Shania_C
March 19, 2024

Hi there, @DrBobI.

 

Allow me to help you fix your accidentally entered payment in QuickBooks Desktop. 

 

It is important to ensure that transactions in QuickBooks Desktop are properly sorted to easily view payments, maintain accurate financial records, and facilitate efficient financial management.

 

To delete a transaction, you can simply double-click on the accidentally entered payment in the customer profile under the Transactions tab and delete it from there.

 

If you are unable to delete a transaction, please let me know if you encounter a runtime error during the process. In the meantime, you can verify and rebuild data to identify common issues in a company file. The rebuild tool will fix these issues as suggested by 4Gal.

 

 

Moreover, you might also want to check this article that can guide you effectively in reconciling your accounts also, modify, and categorizing your bank transactions: 

 

 

The Community is always open whenever you need help with fixing a deposit error in QuickBooks Desktop. Stay safe and have a nice day ahead!

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DrBobIAuthor
March 20, 2024

Thanks for the replies.  I have rebuilt and verified my data.  no errors.  the deposit is still there and when I go into the customer profile and look for that particular deposit  I do not see it on the date where it shows up when I go into the customers statement, but I do not see it on the account register.  I cannot delete it on the customer profile because I do not see it there.  What am I missing??

M
MelroseV
March 20, 2024

Thank you for the prompt response, Dr.Bobl. I'm here to help you where we can find your deposit transaction in the QuickBooks Desktop QBDT.

 

There's a possible reason the deposit was in the incorrect account, or it's still in the undeposited fund. To ensure, we can use this another option to find where it can located, if it's in the other bank account or the undeposited fund account.

 

Here's how:

 

  1. Go to the Banking menu.
  2. Select Use Register.
  3. From the Select Account drop-down, choose the account where the incorrect transactions were recorded.
  4. Click Ok.
  5. Locate the deposit transaction.
  6. Right-click on the deposit.

 

Additionally, you might find it helpful to check out these articles to get additional insights and information:

 

 

If you have other concerns regarding your deposit in the QBDT, please don't hesitate to post them here in the Community.

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