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elevatetractors
July 12, 2024
Question

Fraudulent ACH Payment

  • July 12, 2024
  • 2 replies
  • 0 views

We recently had an ACH payment that was cancelled and the customer picked up the non-paid for item before we were able to verify the ACH was cancelled. This was an act of crime and we are currently working with our local law enforcement to gather information about the individual. The local law enforcement is asking for the bank account information that was used to process this fraudulent ACH. I called into quickbooks but there was not much help. How can we acquire the bank account and routing numbers of this transaction. Again, it was an ACH payment on a recent invoice we created.

    2 replies

    FishingForAnswers
    FishingForAnswers
    July 12, 2024

    @elevatetractors  Well, the police are the ones wanting the information; why not have them present during the phone call, or have them contact QuickBooks themselves?

     

    Might get QuickBooks off its lazy haunches.

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      elevatetractorsAuthor
      July 12, 2024

      Yes they are very lazy. I did merge calls with the private investigator and they said they’d email instructions on how to view payment information. I’ve yet to receive the email from QBO

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        MelroseV
        July 12, 2024

        I appreciate the thorough information, elevatetractors. I recognize the importance of your payment in QuickBooks Online. Allow me to route you to the appropriate personnel.

         

        Please know that QuickBooks always value every user's privacy and security.  QuickBooks only utilizes data authorized for sharing by your bank within the program.

         

        In this case, I recommend contacting your financial institution directly. They are the appropriate group that has access to your account information and the routing number of the transaction.

         

        Allow me to share these resources below about protecting your data and recognizing potential fraud to help you stay safe and informed:

         

         

        We appreciate your visit to the Community, elevatetractors. If you need more assistance with any QuickBooks-related matters, please do not hesitate to drop by again. You can utilize the Reply button below or make a new post in the Community.

        FishingForAnswers
        FishingForAnswers
        July 12, 2024

        @MelroseV  Hate to break this to you, but the OP is clearly indicating that QuickBooks is his merchant provider.

         

        Given that the ACH from the crook was quickly cancelled, and QuickBooks' history of money management (read: hoarding and investing), I would be shocked if OP's bank even caught a whiff of the transaction.

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