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EdKirby
December 21, 2022
Question

Funds have been withheld by Intuit for nearly 2-months. No support received

  • December 21, 2022
  • 2 replies
  • 0 views

we have had $80K in funds from our merchant account held by intuit for nearly 2-months.

i have spoken to support a dozen times, received several case numbers and escalations but we have never got an update or seen the funds released.

this is completely unacceptable and we need some kind of resolution ASAP.

Apparently the Risk Department are the ones who review but we cannot speak to them and they do not reach out. Surely they could review the case during an 8-week time frame....

We need answers immediately. please help

2 replies

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Giovann_G
December 29, 2022

That sounds challenging, EdKirby.


I understand how that would be difficult, especially since you haven't received your funds for nearly two months.


To help you, I've raised your concern to the Payments Team so that someone can check the details further as we're unable to pull up your account here in the Community.


If you haven't received any updates, please let us know so we can take a closer look at it. We'll keep an eye on your response.

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Mark_R
January 3, 2023

Hi @EdKirby,

 

We apologize for the delay in our response regarding your issue about funds on hold. I would also feel the same if my funds are on hold for how many months. For now, I've got an update for you regarding this issue.

 

As of now, we have submitted a formal complaint on your behalf to our QuickBooks Payments team. While coordinating with them, it shows that the funds were released on 12/29, and you should be able to see the funds in your bank account.

 

Come back to this post if you have further questions about this or other concerns with QuickBooks. The Community team and I are always here to help.

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